Relais Ducale

An extraordinary hotel. Fabulous staff. Many stairs. An amazing view from our room. Great aircon. Clock tower bells but unbothered by them. The most brilliant location. The public lifts in town make most areas accessible (not sure if wheelchair users would manage). The museum / art gallery are a must-see, and the basket-lift up the mountain not as scary as you might think!

Nothing. We had a great couple of nights here.

Beautiful room with a view with mini fridge, kettle. Very comfortable.

We had to close our bedroom windows for the bells every 15 minutes. Oh well.

Historic vintage building. Unusually outstanding. Few guests. Some dogs bark during the night. Charming. Service minded and friendly staff. Two charming gardens with terrasse.

A little old interior building. Shine up would be beneficial. More space in rooms would be beneficial. Breakfast limited and old fashioned.

Location, staff, the garden (!)

Loved the location, right on the plaza with convenient walking distance to everything in idealic Gubbio. Hotel staff, particularly Patricia, really made sure we had everything we needed. Downstairs breakfast was plentiful and healthy!

Parking is a little tricky since hotel is in the restricted traffic zone, but hotel staff was terrific in helping with directions to their free parking by the Funivia which was only a short walk.

Great hotel. Awesome view from the terrace. Nice and clean rooms. Very nice and helpful staff. Relaxing Spa facility.

All good there. Nothing to complain.

Location. Staff helpful and pleasant.

An old tired hotel barely occupied. Many spaces underutilized with equipment piled up everywhere.

Excellent stay in a beautiful setting and location! Breakfast was very good.

Gubbio is a delightful medieval town. What a treat to stay in part of the Ducal palace right on the dramatic main piazza! The staff were excellent-so friendly and helpful. Our room had a fabulous view of the piazza and the Umbrian hills. The palace is very old so rooms are on various levels with various elevators plus some stairs in places. It makes for an adventure to find your room! The breakfast was good with eggs, yogurt, cheeses, cold meats, fruit and many sweets. There is a small bar both inside and outside on the piazza in nice weather. There are two lovely large gardens on different levels in the hotel. Close to lots of restaurants, shops etc.

Relais Ducale Our bags were taken to our room (to our surprise) via stairs and elevator. Our room was spacious, always warm & looked out at the hotel’s back garden. We had a comfortable bed, plenty of storage & a basic bath. We were also provided with history of the local area. The staff was a well oiled team, helpful and accommodating. The hotel’s entrance was across from Palazzo dei Consoli & Piazza Grande. Along the street we found many ceramic artist’s shops, featuring hand painted majolica, to our delight! Near by you can take an elevator to Cattedrale dei Santi Mariano e Giacomo. Gubbio is definitely a serious hill town and we stayed at the very top of it. We were directed by the hotel to park at the Funivia Parcheggio lower level and it was free! Later that day we took the very unique Funivia Colle Eletto up the hill to the Basilica of Saint Ubaldo. Highly recommended! Another hotel detail is that it was were the TV series Don Matteo was filmed for Italian TV’s Rai Uno. The Hotel has the chess table set up outside the hotel's entrance with Don Matteo's beret and the police inspector's hat. Don Matteo (English: Father Matthew) is an Italian television series that has been airing on Rai 1, Italian national television's first channel, since 2000. The protagonist of the series is Father Matteo (portrayed by Terence Hill), a Catholic priest in a parish of the town of Gubbio, Perugia. He is also known for his unrivaled talent in investigating local crime stories. Father Matteo is a wise and respected person who really manages to understand people's problems, and always appears to be willing to help. Thanks to his charm and positivity, he often helps criminals on their way to redemption and he always convinces them to confess their crimes and to accept their responsibilities.

Location in this fantastic town is awesome!

Nothing not to like. Hotel is brilliant with "old school" comfort and style.

The Hotel Concierges Barbara and Fabrizio were fantastic. Extremely helpful and pleasant to speak to.

When booking, there is no explanation of having to climb over 50 steps just to get to the reception desk. The bathroom was a little “dated “.

Peter was gracious, helpful, hospitable. Amin was very helpful, accommodating and cheerful. He secured ice packs for my problem knee three times. All staff were friendly. My on daughter had a wonderful suite (402) with balcony where we enjoyed breakfast twice.

Air conditioning in 404 was not very efficient.

One of a kind property, lovely courtyards, great view. Hard working staff, and a good breakfast included. I had a back flare up on the date of our planned departure, and was unable to drive. The staff were able to extend our stay another night. The location was great!

There are a lot of stairs to reach the check-in from the street level. From there, an elevator was available. Be prepared for the bell tower in the piazza to chime every 15 mins. ;) Driving in Gubbio is not for the faint of heart! Free parking was available, but was a bit of a walk to reach.

Location was perfect - especially for seeing the palio in piazza outside. Breakfast was good. Bedroom (Medici Suite) was large with beautiful garden just outside window.

Bell tower ringing loudly every 15 minutes throughout the night. Took a long time for hot water to come through shower in morning. A lot of stairs to get to rooms (and carry cases down).

location, dimension of the room.

old bathroom, bad lighting in the bathroom, poor sound insulation in the windows of the room, not very nice room for the breakfast, too many stairs

location

very dark rooms and breakfast area poor hot water supply

Awesome Staff. Great Location. Beautiful setting.

N/A

Great location, beautiful,peaceful courtyard. Staff helpful in organising collecting bags before I took car to carpark as in historical centre.

Noisy church bells every quarter hour. Needed slightly longer bed for tall person.

excellence location.

Amazing location, right beside the Palazzo Sri Consoli in Gubbio with its stunning views. Staff are wonderful; friendly and helpful, especially Olga who served us apperitivi on the squre, even moving the chairs and table into the sun. The room was spotlessly clean and excellent value for money. Really fabulous stay.

If you arrive by car it’s tricky to find if you trust Google maps. You need to carefully read the instructions beforehand.

Safe, quiet, clean and warm

The hotel is in the best location in Gubbio, in the main square. The staff was lovely and happy to help, and overall, the hotel was wonderful!

Fabulous!! Loved every moment:)))