Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
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About this hotel
Boasting a garden, fitness center, bar and free WiFi, Hotel Sarain Active Mountain Resort is located in Lenzerheide, 3.1 mi from Ski Elevator Crestas and 3.1 mi from Ski Elevator Dieschen. Among the facilities of this property are a restaurant.
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Boasting a garden, fitness center, bar and free WiFi, Hotel Sarain Active Mountain Resort is located in Lenzerheide, 3.1 mi from Ski Elevator Crestas and 3.1 mi from Ski Elevator Dieschen. Among the facilities of this property are a restaurant.
Amenities
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Fireplace
Smoking allowed
Parking
Laundry
Balcony or Patio
Dishwasher
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Ski in / Ski out
Garden
Family friendly
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Booking.com
Ratings and reviews
8.7 / 10.0
Excellent(577 Ratings)
100% verified reviews
4.0 / 10.0
3-Star Hotel, 4-Star Price, 1-Star Sofabed
Room Category and Pictures
We booked a room that was shown as a duplex in the official pictures. Upon arrival, we were informed by reception that although the pictures in the selected category do show a duplex room, only one such room exists in the entire hotel. We were assigned a different layout within the same category, which was not made clear during booking.
Ski Shuttle Service
Prior to booking, we called the hotel twice to confirm whether there was a hotel shuttle to the ski lift. Both times, we were told that a shuttle was available. Upon check-in, however, we were informed that the hotel does not provide its own shuttle, and that we needed to use the public post bus instead.
Room Bedding
The room was described as suitable for four people, with one bed and one sofa bed. The quality of the sofa bed was very poor and caused discomfort during sleep. In our opinion, this does not meet acceptable standards for guest bedding.
Price vs. Star Rating
While the hotel is listed as a 3-star property, the pricing was closer to that of a 4-star hotel. Guests may want to compare alternatives in a similar price range before booking.
Restaurant Service and Quality
We waited over an hour to be served our meals, which were unfortunately not to our taste. Staff informed us that many cooks and employees had recently left the hotel, which caused operational difficulties in the kitchen.
Spa and Pool Access
One of the main reasons we chose this hotel was the advertised spa and pool facilities. However, we found that these amenities are located in a separate building approximately 200 meters away, across the road. This was not clearly stated and made the spa experience less convenient than expected.
Summary
Our experience at Hotel Sarain Active Mountain Resort did not fully meet expectations based on the booking information and communication prior to arrival. While the property may still appeal to some travelers, we recommend that future guests clarify room types, spa access, a
10.0 / 10.0
Exceptional
Just perfect stay with jakuzzi after mountain hiking and nice breakfast.
9.0 / 10.0
I loved my stay in the hotel. Amazing place and stunning wellness.
I loved the design of both interior and exterior. The wellness was absolutely stunning and very well constructed, allowing a split between the "naked" and "swimming suit" zones.
The Steam bath was out of order without any notice on the door. There was no one from the staff at the desk there to explain. I asked later on at the reception but they were not informed either. Only later on I learnt it was broken for 3 days so I could only use it for one day.
9.0 / 10.0
we had a good stay!
bathroom & staff ( very friendly and helpful )
we didn’t have a mini fridge in the room
6.0 / 10.0
nice quick one nighter.
location was ok
view was beautiful
actual design was appealing
main building well maintained
our bathroom shower rose was manky
my mattress was terrible
ordered a bottle of wine at dinner an was served a carafe?
10.0 / 10.0
Exceptional
Everything was just super! The staff, the rooms, the spa, the views, bicycle rental and ofc nature :))) Thank you!
10.0 / 10.0
Exceptional
We were welcomed by the nicest people in the world at the reception. The room was absolutely beautiful with a luxurious bathroom. The beds were like a dream, so were the duvets and pillows. The atmosphere of the whole place was incredible.
Unfortunately we could only stay one night and we really did not want to leave again. Highly recommended.
4.0 / 10.0
This time my experience was not so good
It was my second or third time at this hotel. I always liked this place. Both times I used it for my trip to Davos forum and it is very conveniently located (just 35 mins from Davos) without forum high rates. The place is nice and very clean, the facilities are good. The staff is friendly.
This time I have a very unpleasant situation with the hotel. We agreed a late check in (via booking messanger). When I came to the hotel at 1 am I was trying to find the keys from my room that were supposed to be in the hotel's mailbox but I didn't find any (ok, it was probably my mistake because next morning a lady on reception showed my how to open mail box correctly) but the problem was not there (may be I was lucky in not finding my keys). When I was in the hotel and failed to find my keys I tried to reach emergency phone at the hotel (it was no answer) and then I tried to talk to booking.com and they were not able to help (finally as I discovered after they didn't even try to contact the hotel) but again it was not the biggest problem I had. Finally I had to wait until the morning when reception will be open to get my keys. It was 7.00 when the young lady came to the reception desk and was able to check me in and gave me my keys. When I came into my room I went directly to the bathroom to take a shower (after my night on a chair I had just 15 minutes before my Davos forum meetings) and when I came out the bathroom I dicovered a MAN SLEEPING IN MY BED. I run out of my room again to the reception desk with my bags and suitcase(the room was in a different building) and asked what the hell is going on. No one had an idea. They provided me a temporary room to be able to change myself and to leave my bags and finally I went to Davos. When I came back my room was ready and it was nobody there. Finally I was totally exhausted after a night without hotel room (ok, not exclusively hotel"s mistake) and completely shocked after discovery of a stranger in my bed. Normally in such situations the hotel is trying to assist and to cover somehow all inconveniece and negative feeling. In this case I had to stay one night more and I asked the hotel not to charge me for this night because of the first night EXPERIENCE but I have only 50EUR discount.
7.0 / 10.0
Good
nice design and spa
room just above the kitchen was noisy until they closed the kitchen at 11.00pm...
Room is in a different building across the street. 400.- CHF a night is but pricey for the simple room😊but understandable in high season of skiing
8.0 / 10.0
Very good
perfect location , friendly staff and very clean!
10.0 / 10.0
Exceptional
Cute cosy and welcoming hotel, kind staff!
FAQs
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hotel Sarain Active Mountain Resort. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hotel Sarain Active Mountain Resort pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hotel Sarain Active Mountain Resort?
We found 16 amenities for this rental. This includes pets allowed, kitchen or kitchenette, internet / wifi, fireplace, and smoking allowed.
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