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Hotel Sarain Active Mountain Resort

Top rated by guests

Property building, Spring

TV and multimedia

Bathroom

Restaurant/places to eat

Hot Tub

8.7Excellent

(577 Ratings)

"Just perfect stay with jakuzzi after mountain hiking and nice breakfast."

Verified guest

Don't miss out! Price and availability may change

8.7 / 10.0

Excellent(577 Ratings)

Hotel in Lantsch/Lenz

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Boasting a garden, fitness center, bar and free WiFi, Hotel Sarain Active Mountain Resort is located in Lenzerheide, 3.1 mi from Ski Elevator Crestas and 3.1 mi from Ski Elevator Dieschen. Among the facilities of this property are a restaurant.

Amenities at Hotel Sarain Active Mountain Resort

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Balcony or Patio

Dishwasher

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Ski in / Ski out

Garden

Family friendly

Map of Lantsch/Lenz

city location on map

Nearby attractions

Silvretta-Hochalpenstraße

Swiss National Park

Eichhörnliweg Arosa

Silvretta Stausee

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.7Excellent

(577 Ratings)

"Just perfect stay with jakuzzi after mountain hiking and nice breakfast."

Verified guest

Don't miss out! Price and availability may change

$$$$

8.7 / 10.0

Excellent(577 Ratings)

Hotel in Lantsch/Lenz

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Lantsch/Lenz

city location on map

Nearby attractions

Silvretta-Hochalpenstraße

Swiss National Park

Eichhörnliweg Arosa

Silvretta Stausee

Available Rooms

About this hotel

Boasting a garden, fitness center, bar and free WiFi, Hotel Sarain Active Mountain Resort is located in Lenzerheide, 3.1 mi from Ski Elevator Crestas and 3.1 mi from Ski Elevator Dieschen. Among the facilities of this property are a restaurant.

Amenities

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Balcony or Patio

Dishwasher

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Ski in / Ski out

Garden

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.7 / 10.0

Excellent(577 Ratings)

100% verified reviews

4.0 / 10.0

3-Star Hotel, 4-Star Price, 1-Star Sofabed

Room Category and Pictures We booked a room that was shown as a duplex in the official pictures. Upon arrival, we were informed by reception that although the pictures in the selected category do show a duplex room, only one such room exists in the entire hotel. We were assigned a different layout within the same category, which was not made clear during booking. Ski Shuttle Service Prior to booking, we called the hotel twice to confirm whether there was a hotel shuttle to the ski lift. Both times, we were told that a shuttle was available. Upon check-in, however, we were informed that the hotel does not provide its own shuttle, and that we needed to use the public post bus instead. Room Bedding The room was described as suitable for four people, with one bed and one sofa bed. The quality of the sofa bed was very poor and caused discomfort during sleep. In our opinion, this does not meet acceptable standards for guest bedding. Price vs. Star Rating While the hotel is listed as a 3-star property, the pricing was closer to that of a 4-star hotel. Guests may want to compare alternatives in a similar price range before booking. Restaurant Service and Quality We waited over an hour to be served our meals, which were unfortunately not to our taste. Staff informed us that many cooks and employees had recently left the hotel, which caused operational difficulties in the kitchen. Spa and Pool Access One of the main reasons we chose this hotel was the advertised spa and pool facilities. However, we found that these amenities are located in a separate building approximately 200 meters away, across the road. This was not clearly stated and made the spa experience less convenient than expected. Summary Our experience at Hotel Sarain Active Mountain Resort did not fully meet expectations based on the booking information and communication prior to arrival. While the property may still appeal to some travelers, we recommend that future guests clarify room types, spa access, a

10.0 / 10.0

Exceptional

Just perfect stay with jakuzzi after mountain hiking and nice breakfast.

9.0 / 10.0

I loved my stay in the hotel. Amazing place and stunning wellness.

I loved the design of both interior and exterior. The wellness was absolutely stunning and very well constructed, allowing a split between the "naked" and "swimming suit" zones.

The Steam bath was out of order without any notice on the door. There was no one from the staff at the desk there to explain. I asked later on at the reception but they were not informed either. Only later on I learnt it was broken for 3 days so I could only use it for one day.

9.0 / 10.0

we had a good stay!

bathroom & staff ( very friendly and helpful )

we didn’t have a mini fridge in the room

6.0 / 10.0

nice quick one nighter.

location was ok view was beautiful actual design was appealing main building well maintained

our bathroom shower rose was manky my mattress was terrible ordered a bottle of wine at dinner an was served a carafe?

10.0 / 10.0

Exceptional

Everything was just super! The staff, the rooms, the spa, the views, bicycle rental and ofc nature :))) Thank you!

10.0 / 10.0

Exceptional

We were welcomed by the nicest people in the world at the reception. The room was absolutely beautiful with a luxurious bathroom. The beds were like a dream, so were the duvets and pillows. The atmosphere of the whole place was incredible. Unfortunately we could only stay one night and we really did not want to leave again. Highly recommended.

4.0 / 10.0

This time my experience was not so good

It was my second or third time at this hotel. I always liked this place. Both times I used it for my trip to Davos forum and it is very conveniently located (just 35 mins from Davos) without forum high rates. The place is nice and very clean, the facilities are good. The staff is friendly.

This time I have a very unpleasant situation with the hotel. We agreed a late check in (via booking messanger). When I came to the hotel at 1 am I was trying to find the keys from my room that were supposed to be in the hotel's mailbox but I didn't find any (ok, it was probably my mistake because next morning a lady on reception showed my how to open mail box correctly) but the problem was not there (may be I was lucky in not finding my keys). When I was in the hotel and failed to find my keys I tried to reach emergency phone at the hotel (it was no answer) and then I tried to talk to booking.com and they were not able to help (finally as I discovered after they didn't even try to contact the hotel) but again it was not the biggest problem I had. Finally I had to wait until the morning when reception will be open to get my keys. It was 7.00 when the young lady came to the reception desk and was able to check me in and gave me my keys. When I came into my room I went directly to the bathroom to take a shower (after my night on a chair I had just 15 minutes before my Davos forum meetings) and when I came out the bathroom I dicovered a MAN SLEEPING IN MY BED. I run out of my room again to the reception desk with my bags and suitcase(the room was in a different building) and asked what the hell is going on. No one had an idea. They provided me a temporary room to be able to change myself and to leave my bags and finally I went to Davos. When I came back my room was ready and it was nobody there. Finally I was totally exhausted after a night without hotel room (ok, not exclusively hotel"s mistake) and completely shocked after discovery of a stranger in my bed. Normally in such situations the hotel is trying to assist and to cover somehow all inconveniece and negative feeling. In this case I had to stay one night more and I asked the hotel not to charge me for this night because of the first night EXPERIENCE but I have only 50EUR discount.

7.0 / 10.0

Good

nice design and spa

room just above the kitchen was noisy until they closed the kitchen at 11.00pm...

9.0 / 10.0

Superb

Glutenfree bread!

Cost of breakfast is way too high.

8.0 / 10.0

Very good

clean room, Ritual toiletries. kind restaurant staff.

Room is in a different building across the street. 400.- CHF a night is but pricey for the simple room😊but understandable in high season of skiing

8.0 / 10.0

Very good

perfect location , friendly staff and very clean!

10.0 / 10.0

Exceptional

Cute cosy and welcoming hotel, kind staff!

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