Cerro Atlantico by Umbral

Served the purpose for 19 people!! Pool and pool area was great and had sun on it all day. Perfect location to visit the old town and a small shop at the bottom of the hill was ideal. Free AC was a nice surprise

Keys for the rooms where a nightmare to use

Given the location and duration of stay, it was extremely affordable. The apartment was set in an enclosed space with a pool and away from any main roads. We were given all the basic amenities for a 5 day stay such as kitchen utensils for cooking, cutlery, towels, cleaning tools, a clothesline, etc. The natural light was great in the living room and bedroom, with shutters that allowed us to air out the space while still feeling safe. Regardless, it was a really pleasant stay, with respectable neighbours and quiet streets. We were positively surprised by our apartment being fully cleaned on the 3rd day of our stay, clean stove, washed dishes, made beds, new towels and trash taken out! Commendable job.

The only aspects worth pointing out was the staff which, although I understand the interactions are not the same as when staying at a hotel, could have been slightly more personal and welcoming. Additionally, although I was very pleased with our apartment being cleaned, we were not warned the cleaning crew would go into the apartment while we were out. It would have been nice to be given a heads up. Lastly, the air conditioning wasn't great at refreshing the room and there was no fan, so I woke up sweaty most nights, and the shower curtain was oddly short in size so we needed to be rather careful when showering.

Excellent location

Nothing

Spacious room with a private bathroom and a fully equipped kitchenette. Excellent location, just a 5-minute walk from Praia dos Pescadores. Free Wi-Fi available throughout the property. Air conditioning in the room, which made the stay more comfortable.

There is no access control to the hotel pool – during my stay, people who were not guests entered through the hotel and used the pool freely. The pool was dirty and not properly maintained. Poor sound insulation; the room did not block out noise from outside or neighbouring rooms. Guests were allowed to bring alcohol to the pool area and often left rubbish behind, which was not cleaned up by the staff. The environment was very noisy, with no intervention or control from the hotel staff. A €200 deposit is requested at check-in, which was not clearly communicated beforehand. Check-out is very early (between 9 and 10 a.m.), which can be inconvenient for guests.