Feelathome Madrid Suites Apartments

Location of the property was great. It was in the center of everything.

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The location is great! It's within walking distance to a lot of interesting places, including some restaurants on the same street and around the block. I can't stress how convenient this place is, plus being an apartment, it comes with kitchen, fridge, laundry, making a longer term stay is more comfortable.

A minor inconvenient number 8 on the address text got me confused instead of the correct address with number 6. The fire alarm went off twice. First was because of a neighbor burnt a toast one morning. Second, was in the middle of the night and I was told it was because someone triggered it. The fire alarms went off twice, which I'm okay with the place being on the safe and careful side, but it did affect the comfort. Talked to the neighbors, some of us were able to get in touch with the staff and the alarm was turned off after someone inspected the place in person. Really appreciate the resolution of this by the company. Thank you.

The location was excellent- close to everything! The staff were incredibly responsive and prompt.

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The property is in a very central location, a 5-minute walk from Gran Via. It's very close to the Royal Palace and the Opera. It's easily walkable. We walked almost everywhere during our entire vacation. If you don't mind a 20-25 minute walk, which is the best way to explore the city, you might want to consider this option. If you're considering in-room dining, almost everything has been thought of. We never used it. Having two bathrooms is great. We stayed with four people, but it can accommodate six. There's a sofa bed in the living room, but it can be a bit cramped.

The apartment is located on Cinema Street, and there are people sitting along the street at night. Street noise isn't audible in the bedrooms, but those staying in the living room might be disturbed. There's an additional fee for cleaning. It's 30 euros. I didn't pay attention to this when I rented. I'm not sure if there's a written explanation. There were four of us, and we requested a towel change and toilet paper. The towels were replaced a day later, but I guess the toilet paper was forgotten. On the last day, our daughter got locked in the toilet. The problem was resolved within an hour. We also received a free airport transfer as a gift for this problem. Thanks for this kind approach I think we've been talking to a call center throughout this entire process. You keep talking different people. There's no sense that your problems will be resolved. It's a worrying process.But they did it.