Copthorne Hotel Merry Hill-Dudley

Management team of this Hotel Went above and beyond absolutely lovely two gentlemen working on the front desk couldn’t do enough for me really kind valued staff thank you

Breakfast, very comfortable beds, quiet at night

I was unable to pay with cash despite explaining that I’d lost my card .id visited the bank to withdraw money . This was embarrassing , I was paying for my friends then had to rely on them to use their card. I also believe that the kings head should not be refused , cash is payment .i think you should rethink your policy and customer care

Lovely & clean, friendly staff

Nothing.

Good staff, quiet and pleasant and clean view was relaxing

Access for my husband , he want to access the garden but couldn’t because he uses a scooter and a walker. The front entrance rotated door could be more disabled friendly even though it can slow down when pressed the button but someone with dementia and mobility issues was difficult to navigate. Also both the side doors next to the to the rotation door the floor was not appropriate if there is an emergency the scooter could not access them because the dip is too deep.