Copthorne Hotel Merry Hill Dudley

Top rated by guests

8.3Excellent

(4,273 Ratings)

"Staff are brilliant. Donna on reception is lovely and very friendly and always remembers us from previous visits. The room had a nice view over the waterfront. Was beautifully decorated for Christma..."

Verified guest

Don't miss out! Price and availability may change

8.3 / 10.0

Excellent(4,273 Ratings)

Hotel in Stourbridge

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Enjoying a waterfront setting and overlooking the canal’s marina, Copthorne Hotel Merry Hill Dudley is set in the heart of the Black Country and offers rooms with on-site private parking subject to charges.

Amenities at Copthorne Hotel Merry Hill Dudley

Pool

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Stourbridge

Nearby attractions

Black Country Living Museum

3 mi

Coventry Transport Museum

26 mi

West Midland Safari Park

10.3 mi

Stratford Butterfly Farm

26.9 mi

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.3Excellent

(4,273 Ratings)

Verified guest

Don't miss out! Price and availability may change

$$$$

8.3 / 10.0

Excellent(4,273 Ratings)

Hotel in Stourbridge

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Stourbridge

Nearby attractions

Black Country Living Museum

3 mi

Coventry Transport Museum

26 mi

West Midland Safari Park

10.3 mi

Stratford Butterfly Farm

26.9 mi

Available Rooms

About this hotel

Amenities

Pool

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Things to know

Additional fees to expect

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.3 / 10.0

Excellent(4,273 Ratings)

100% verified reviews

10.0 / 10.0

Comfortable, clean and friendly

Staff are brilliant. Donna on reception is lovely and very friendly and always remembers us from previous visits. The room had a nice view over the waterfront. Was beautifully decorated for Christmas.

Everything was lovely

10.0 / 10.0

Lovely central hotel .

All of it. Comfortable room, good breakfast and friendly staff.

Nothing

7.0 / 10.0

Weekend Away

View

Fridge not emptied

10.0 / 10.0

Stayed on overnight with my partner, friendly staff made us feel welcome, Adam was a true gent.

Very clean, nice bar and food was good

Nothing, couldn’t fault it

9.0 / 10.0

Fantastic place would visit 100 percent and highly recommend.

Staff were absolutely amazing here very very friendly and helpful. Couldn't ask of anymore. From check in to restaraunt staff. Food was fantastic.

Only thing we could have a little gripe about was noise from a wedding or function going on to till 4am in the morning was a tad to noisy ..

4.0 / 10.0

Very disappointed having no wifi in the room, took my laptop to catch up on work

Gym

No internet

5.0 / 10.0

Girls weekend

I enjoyed the company of my friends.

The Hotel boast a grand entry but needs a lot of work done to make it great again. My room was ok on first entry but then began to see it for what it. Grubby and dusty. The bathroom had mould around the edges. The kettle had water in and had lime scale outside the spout. The rails of wardrobe was fowl with dust. The picture had been removed from the wall and had not been replaced exposing large holes where the picture had been. My bedside lamp did not work. Dirty splash was present up the wall. Least I go on. The only positive is that the bed was very comfy and the carpet was clean. When we purchased something to eat. I requested seasoned fries. When we recieved it it was plain fries. After saying to staff about my seasoned fries we were told they ARE seasoned fries. She said we put salt on them... Are they for real.?? They are plain fries with salt. Which I could have done myself.!!! Misrepresentation on their menu and charging £3.95 fir plain old chips.. Then my friends sticky toffee pudding was rock hard we had to ask for another I was tempted to ask for a partial refund for my whole stay.. FAR FROM HAPPY!! I had precooked a room for Christmas for 2 nights that I cancelled while at the hotel as I am shocked at their standards across the board on a whole. If I was a Secret shopper I dread to think of the report they would have received. It would take a lot to get me back there again and in hind sight I should have requested a partial refund!!

10.0 / 10.0

fantastic staff, fantastic room, fantastic hotel

My friend booked me for a surprise spa and afternoon tea for my 50th Birthday. On arrival we were chatting to the reception team an mentioned my birthday, to my surprise i had a 50th birthday card put my door with free drinks voucher. The staff went above and behind that worked that sturday. We had executive suite and was amazed we had freebies in the fridge was so so noce.

nothing

9.0 / 10.0

A welcoming, well appointed hotel, a short walk from Merry Hill

A great sized room, everything in it was as expected and worked well. The bed was very comfortable and a good size. The room was clean and overall well presented. The water view was good on the one side too. We loved the equipment in the room, the iron, the safe, the hanging space, the trouser press and TV were all impressive to be included. The reception staff were welcoming,friendly, helpful and informative all throughout the stay. The free use of the leisure facility was a welcome touch, and use of hotel/centre towels was a nice touch too.

For the price great room, and the bathroom was lovely, however the bath could do with some love. The plug didn't work and would not of enabled anyone to take a bath (or soak their feet whilst in the shower). There was a small leaf shaped chip in the ceramic/porcelain by the plughole, I say leafshaped as without glasses on in the shower I thought it was a leaf and spent a minute trying to clear it. But that was it.

10.0 / 10.0

First time I’ve travelled alone and I felt safe & comfortable.

Room & bathroom was clean. Bed comfy. Breakfast was decent.

Nothing. Everything was good.

9.0 / 10.0

Gods value, good facilities. Comfortable

Excellent facilities and good value for money

The information about the facilities were a bit lacking. The staff assumed that you knew where to get towels for the gym, where breakfast was. Nothing major

2.0 / 10.0

Wasteful & tiring

A couple arguing kept us up most of the night. This completely spoiled my wife’s 60th birthday celebrations

7.0 / 10.0

It was good except for the pillow! It really shouldn’t happen

Great location for the civic hall and shopping

It was all good until I looked at the pillow , really disappointed it was marked and dirty.

10.0 / 10.0

A lovely experience overall

It’s great location and convenient as my girlfriend lives two hours away just comes to spend time for the day

Clean and comfortable bar and restaurant

8.0 / 10.0

Very comfortable

Check in was easy, rooms large and comfortable

It would be nice to have a small fridge in room to cool down water and be able to take some fresh milk for coffee

8.0 / 10.0

Comfortable and relaxing.

Location and spa

Breakfast staff not attentive. Food removed without asking if we would like anything. We arrived 20 mins before end of bfast. Had to ask for items and food/drink empty in some instances. Staff too busy chatting and not focussed on customer service.

10.0 / 10.0

Great staff

Great location, fantastic hotel

6.0 / 10.0

People working there lovely, hotel needs a refurb

location was just what we wanted for our weekend in the Black Country. Bed comfy and clean Receptionist and receptionist in dining room for breakfast were lovely, as were evening staff. Reserved us a table for 10 for each breakfast

Room decor tired and grubby No shampoo, conditioner or soap in the dispensers Old food servings left for hours outside others rooms Breakfast was chaotic on Sunday , staff fraught and hot food ages to be replenished

7.0 / 10.0

Clean tidy but hot in room no open window

Rooms spacious spa was clean and enjoyable

Window ddnt open in room .room was way too hot

7.0 / 10.0

Ok for the price.

Good price, some attentive staff. Decent check out time (not too early).

Spa very tired and small. Wouldn't come back for the spa. Bed wasn't very comfortable. Breakfast not the best and some staff weren't polite.

9.0 / 10.0

Very good thoroughly enjoyed our stay would recommend

Very well kept, staff very friendly and nothing is too much trouble, food was very good

Drinks at the bar pricey, struggle to get any time in the hot tub or sauna as are both small and it’s busy

8.0 / 10.0

Convient location, friendly staff, lovely food. Just could do with a few updates to rooms

Location was good. Within walking distance to large shopping centre. Staff friendly. Nice room and comfy bed. Breakfast and dinner very nice.

Room bit dated needs sttention. Wallpaper peeling from window, window very dirty on outside. Plug broken. For the whole of our stay other guests food trays snd wine bottles not collected and on floor in hall.

7.0 / 10.0

None

All the plug socket was difficult to reach and room did not Come with air conditions compared to some of the hotel that stayed in.

Facilities for example gym pool and sauna staff was friendly and a room was very clean.

10.0 / 10.0

Fabulous

Great staff, comfy room

Nothing to dislike

10.0 / 10.0

Staff were 12 out of 10 Rest of hotel was 8 out of 10 So overall 10 out of 10

Staff were lovely.

Bed was a touch hard.

8.0 / 10.0

Very friendly hotel

Staff were really friendly and helpful. Breakfast was great and the gym and pool facilities a lovely bonus for a short stay.

Some decor is a little outdated, but reflected in a very reasonable price.

3.0 / 10.0

50/50

easy access for car park

not clean and too old, bathroom was really dirty room was fine

5.0 / 10.0

We stayed for three nights two where good do not think I stay again on a Saturday night again

The staff are all so friendly and helpful and they try and respond to any issues

The fact that people have no respect for other guests shouting and screaming at all hours … I could pay less and stay in a premium inn if that’s the sort of guest they allow in … you pay for a good night sleep

6.0 / 10.0

Great.

Location. Great room.

No food for brekkie.

9.0 / 10.0

Very good

Good location near canal for walk, food and drink, across road from shopping centre, plenty of parking, pool and gym. Large, quiet comfortable room with good view. Happy helpful staff.

Nothing

10.0 / 10.0

Had a great time.

The facilities in the room were excellent.

The restaurant menu was limited and uninteresting.

10.0 / 10.0

Staff were incredible when I became poorly and were so kind and helpful. Really appreciated will stay again

The hotel was very clean, very secure and nice size room, bathroom was good

Nothing

7.0 / 10.0

It's all in the details

The staff were very friendly and professional. They are very knowledgeable and can answer all your questions. The beds were comfortable and the room was very quiet. TV was a decent size and had a great picture. Good location, with a shopping mall just a 10 minute stroll away and plenty of pub/restaurants close by on the canal side.

The hotel falls short of what it's trying to be because of the lack of attention to detail. For example, we had to look behind room furniture for the extra power sockets which doesn't bother me but it's unfortunate that the cleaners don't go behind there. Two slinky toys and various other items of rubbish are hidden away there. The lock on the bathroom door was broken so the door couldn't be secured, again not a massive issue as I was with my wife and young son but everyone should be able to have privacy in the bathroom. Air-conditioning is supplied in the form of a plug in freestanding unit which once again not a big issue but please supply instructions as I had to Google them and it turns out it has to be filled with water as it's a evaporation A/C unit. So like I say it's the details that let this place down a little. There were a few other little gripes as well but the only real disappointment was that we chose this place for the pool. My plan was to check in then have an evening meal and around 8pm go and use the pool for an hour as the pool closes at 930pm. My thinking was it would have quietened down by then as it's also used by gym members. My 12 year son was looking forward to using the pool and hot tub but it turns out children aren't allowed in after 7pm. This information is not made known to you until you check in. We did use the pool for half hour but as I predicted it was way to busy to chill out.

6.0 / 10.0

It suited us for the one night we needed to be there , there are bars and shopping close , it's Justine'sof a ti

It was on the canal and close to where we needed to be

Swimming pool is dated , changing rooms small , generally needs a re-vamp

9.0 / 10.0

Comfortable and relaxing

It was clean and the staff were helpful

Nothing

9.0 / 10.0

We'd highly recommend this hotel to anyone.

Our room was lovely and clean. The pool was amazing, as was the breakfast.

The location was a little tucked away. Car park was difficult o access as sat nav took us to an other entrance that we weren't allowed to use.

6.0 / 10.0

Disappointing

Location great and staff friendly. Nice hot stone massage.

Bathroom dirty with moldy shower curtain, mouldy rusty sealant around bath/shower and no plug for the bath , the chips with our meal were burnt rubbery wedges that were not fresh at all and tasted terrible we could t even eat them , over the 2 nights we had 5 dirty glasses served to us at the bar, several times staff had no ice for our drinks yet were providing buckets of ice to a big family sat in reception who were eating and drinking there own food from the shop, we were paying large amounts of money for drinks, waiting in the queue for up to 20mins at a time and members of the group would go straight to the bar and ask for buckets of ice, they would then get served this whilst we continued to wait in line to then be told there’s no ice for our drinks! The women’s toilet in the reception was in a state and had faeces in it on the night, nearly 24hours later the toilet was still in the same condition, members of staff in the bar seemed so stressed a couple of them nearly cried whilst serving customers. It was a shame as the location was amazing and the hotel has great potential but I was very disappointed in our stay.

8.0 / 10.0

Good stay

I did enjoy the breakfast. I found there was plenty of choice and the food tasted very nice

I noticed the glasses in our room were dirty and I also felt the same about the glasses at reception so I had to buy a bottle of water

FAQs

Is parking included with this hotel?

Yes, parking is listed as an amenity at Copthorne Hotel Merry Hill Dudley. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Copthorne Hotel Merry Hill Dudley. Enjoy the water!

Is Copthorne Hotel Merry Hill Dudley pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Copthorne Hotel Merry Hill Dudley?

We found 12 amenities for this rental. This includes pool, kitchen or kitchenette, internet / wifi, smoking allowed, and parking.

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