Copthorne Hotel Rotorua

We booked a two-night stay with breakfast included, and from the moment we pulled into the driveway, we were thoroughly impressed. The entrance looks so professional, and having the covered drop-off area to unload our bags out of the rain was a fantastic start to our weekend away. ​When we walked into the lobby, we were warmly greeted by a lovely Māori woman at the front desk (I believe her name may have been Marina). She is a total customer service superstar! Her warm smile, genuine kindness, and friendly nature instantly made us feel so welcome. You can tell she truly loves what she does, and she is incredible at her job. ​That high standard of hospitality carried through our entire stay everyone was just amazing. The whole restaurant staff made breakfast a highlight each morning, and every team member, including housekeeping, was polite, helpful, and attentive. ​Now, about the beds ..oh my gosh, absolute heaven! They were so comfortable that I wanted to pack mine up and take it home. I even had a cheeky look under the sheets to check the brand so I could buy one for myself! ​The facilities were exceptionally clean, and the pool was spotless and perfect for families. Plus, even though the hotel is conveniently located near the main road, our room was remarkably quiet and peaceful. ​We honestly don't have a single bad thing to say about our time here. It was the perfect weekend getaway, and we highly recommend Copthorne Resort Rotorua to anyone visiting. Thank you so much to the whole team for a wonderful stay!

Couldn't fault em!

The Ambiance was good. Pool facility was good. Food was good

Seatings in front of the reception were not attractive; there should be Chesterfield-style seating to make a good first impression. The washing area in the room was a bit congested and similarly around the table was only one chair for three of us.

Staff were great. Hot spa, bar and restaurant were good condition.

All is good. Older building so will need to upgrade here and there.

Place look very old. Doesn’t looks like a hotel. More likely is a motel , when we check in receptionists was not friendly. Bathroom shower broken. Carpet looks very old and dirty.

All