Duomo Hermes Relais

All good. Very clean and comfortable. Good phone communication. Great location for the ferries.

The check in. Far too many codes and keypads. Complicated and confusing instructions. Just need to simplify it and it will be fine.

Was clean and was getting cleaned every morning, location is good

Shower has only the top part, does not have the one to hold in hands..

Location

I t would be great to have a sitting area near the coffee machine

It’s in a good location, easy (approx 20 mins) to walk down to Garibaldi where there is the central station and Ali bus from/to airport. There is a metro station within 100 metres. Many of the tours go from Star Hotel Terminus Garibaldi or the Port, which again is approx 20 mins walk. We chose Terminus as there’s a lot to see en route and plenty of places to eat. 10 min walk from the historic centre, which is bustling. There is a supermarket 100 metres down the street, which we didn’t find until towards end of our stay. It has everything you would need. There’s a cafe opposite entrance which sells bakery items for breakfast if preferred. There are a couple of cafes next to the metro stop which are not bad. Everything local appears to shutdown at 2pm on Sundays.

Daily cleaning is acceptable, however needs a more detailed clean - the sealant around shower is filthy and mouldy; the grout needs attention. The shower drain cover floats when in use, I didn’t dare look to see what may lay below it. The inside door handle to the bathroom was broken so couldn’t be secured and difficult to keep closed whilst in use.