No. 1 Charlotte Street

Delicious breakfast, super friendly staff, convenient location

Nothing- it was perfect.

The staff are kind, warm and helpful. The breakfast was wonderful, a great way to start the day. The pub next door is lots of fun too.

It was a bit costly for the size of the room, but that's Islay, I guess!

The staff at reception and bar were exceptional. Due to Calmac’s diverted sailing, the staff were incredible in understanding that we had to leave before breakfast but organised a packed lunch for us.

The single room was small and the bathroom even smaller and the TV wouldn’t work. The price of the room was extortionate. No dinner available in the hotel was a further let down for the price paid.

Room pleasant but small - one member of staff very helpful re. e-bike charging. Nice outlook over harbour from front of building. Characterful place.

We were in Room 2 which turned out to be right over the bar which was noisy until late. When this was noted the next morning the lady on duty just said 'oh yes, rooms two and three are quite noisy - I'll feed that back', but they obviously new that and despite us having booked months in advance we still got put in that room. No apology even. The breakfast staff member was completely disinterested. Also as it was a Tuesday evening only one restaurant was open in Port Ellen and they only told us about this when we asked where they could recommend - obviously it would have been good to know in advance given the local whisky tourism and foreign groups etc. - luckily the owner of the restaurant (Sea Salt) took pity on us and squeezed us in between first and second sitting.