Jinmao Purelax Lijiang, The Unbound Collection By HYATT

Relaxing garden, mini zoo is very cute, nice fitness, breakfast is good too

It is difficult communicating in English

Un immense resort avec tous les équipements imaginables : piscine, spa, plusieurs restaurants, et une mise en scène vraiment magnifique. Une petite voiture nous emmenait sur place, et la chambre était immense, parfaitement aménagée, en très bon état, impeccablement propre, avec une literie de top qualité. Le petit-déjeuner était extra, avec un buffet énorme, et nous avons testé le spa : l'un des meilleurs massages qu'on ait jamais eus, avec un excellent rapport qualité-prix. Vraiment au niveau d'un 5 étoiles sur tous les plans.

Le principal bémol concerne le staff : au-delà de la barrière de la langue (ils ne parlent pas du tout anglais, surtout dans les restaurants), le personnel n'était globalement pas très avenant, ce qui n'est pas très agréable pour un établissement 5 étoiles. L'hôtel est également assez loin du centre-ville de Lijiang, ce qui était clairement annoncé dès l'annonce donc pas une mauvaise surprise, mais cela nous rendait dépendants des restaurants sur place.

Great view of the mountains; beautiful surroundings; wonderful tea tasting sessions at TEA SPACE with knowledgeable staff; near to Shuhe Ancient Town; cycling is free (but the refundable deposit to rent a bike is high); the room I booked had a broken aircon and shower so I requested it to be fixed - it wasn’t fixed so the hotel moved me to another room the next day after I fed back

Depending on which building you are assigned to, you will have to walk far from the hotel lobby to your assigned building. Internal carts are not always readily available, especially during rainy days. Eating INSIDE any of the hotel restaurants are expensive (though the Peking duck restaurant is good). Animal feeding is NOT free - need to pay for a pack of carrots. Front desk staff struggles in speaking English so get ready with a translation app. Lake view room does NOT mean lake view because there is a block in the balcony. From balcony chair, you can only see the mountains. You will have to STAND up to see the lake.

Breakfast selection, the hotel activities, the view of the hotel

Two ceiling light fused since day one but not fixed the entire stay, the fridge in room was not working but also not fixed. Had to ask the staff to provide a portable fridge in room. Blood stain found on bedsheet, hotel only changed our bed linens on our third day upon request. The staff wasn’t even apologetic and sound impatient. Celebrate my mum’s birthday which has mentioned in the booking. Nothing was prepared until the second day I checked with the front desk, they said they overlooked as it was written in English… I hope other English speaking guests won’t be affected? Check-in staff mentioned can arrange a taxi for us upon request during the stay. A female staff asked me and my mum to walk outside the hotel and get taxi by ourselves. Breakfast restaurant was very crowded and even set up a used fork for me. I think there are lots of rooms to improve for the hotel service. I have mentioned all these upon check out, a female staff was apologetic and offered me to have a doll? Which I rejected. I truly hope the hotel can take my comments in a serious manner.