Tri Ahangama By Teardrop Hotels

Beautifully set besides Lake Koggala, with well-maintained gardens and grounds. This is a real respite for calm and relaxation away from the busy coastal road. Our room with private plunge pool was a real sanctuary to unwind. Nice tasteful design of mid-century Tropicana throughout the hotel (it looks better than the photos here, with some areas clearly being recently renovated). Clean throughout and well maintained. As always, it’s the people who make travel what it is and the staff at the hotel, during our visit, was impeccable. The management team as well as all the bar & restaurant staff were all super friendly and attentive (shout out in particular to Jayantha and Sandun), making our visit feel special.

Having to leave! I must admit, just before coming we were a little apprehensive following some recent bad reviews. I am quite perplexed at these as our visit was flawless. The hotel has undergone a recent ownership change, so maybe some of the issues had been as a result of this. However, I can’t say I noticed anything of issue during our stay.

This was one of the most amazing hotels I have ever stayed at. We stayed as part of our honeymoon and everything exceeded our expectations. If you are looking for a quiet and luxurious getaway, this is your place. The staff, amenities, villas, and food are all 10/10. Can’t wait to come back again and want to the thank the entire staff for making our stay so memorable. I highly recommend!

Nothing at all

Really beautiful rooms and surroundings.

Staff were unprepared and service was lacking. Things were regularly forgotten/took too long or just became bewildering complex - ordering a drink at the pool bar and it took over 30 minutes despite us being the only customers; trying to just get two menus at the table and it being confusing to the staff; trying to order coffee at breakfast and just getting blank stares from our waiter etc. Felt like there was a lack of training, or maybe we came at a time when the regular team were out? We were also staying for our honeymoon, something that was forgotten until we were leaving, at which point someone came out asking if we’d had our cake and offering to pack it for us. It was well intentioned, but it was frustrating how unsmooth the service was throughout our stay. We ended up clearing our own tables/collecting our own drinks etc just to simplify/speed things along. It was still a pleasant stay, but it seemed like there was some chaos happening behind the scenes.

Wonderful setting once the journey to the location is finished. Lovely gardens and pool area. So much potential to be a fabulous place, which with new owners should be achievable. Food is great and good value. Staff are trying so hard to deliver good service but need some training and more resources. Very peaceful! The response I received from CEO was genuine and acknowledged by fair feedback. This was much appreciated.

Rooms were tired and need a lot of care and attention to bring them up to the pictures on the website and the price that the previous owner charged. I can’t comment on current offers. I felt sad to visit at a time when I could see how wonderful it could be, but probably won’t go back to experience the future regeneration as there are so many other places I want to visit.