Judaica d'Ortigia

Great location in Ortiga with easy access to everything. The unit was very clean and comfortable.

The washing machine was out of order. There are very noisy neighbours.

La casa era davvero molto bella, accogliente e curata. Era dotata di tutto il necessario per il soggiorno, molto pulita e in una posizione ottima, comoda per spostarsi e visitare la zona. L’unico piccolo difetto è che l’acqua aveva poca pressione e a volte non era abbondante. Per il resto ci siamo trovati molto bene.

Lage, Ausstattung, Sauberkeit, freundlicher Kontakt

Winzigkeiten

We had a few exchanges before the host agreed that we don’t need to pay extra for the booking we made as we were clear about who will be staying from the start. The location was nice, the air from air conditioning had a moldy smell - we stayed in February, so we had to use it to warm the place up. The apartment is nicely decorated, but some of the furnishings would benefit from an update.

We stayed here for one night in February. Right after booking, the host contacted me asking for an extra charge for our 17-year-old child – even though I had clearly listed all guests and their ages during the booking process, and the policy at the time stated that children aged 18 and over are charged as adults. This policy was changed after our booking to "13+". At first, the host insisted on the extra payment and suggested we pay the difference at check-in. Only after I raised concerns did they admit the mistake was due to Booking's system and told us everything was fine – but this created unnecessary stress. The apartment looks great in photos – nicely decorated and styled – but the experience didn’t match: - It was cold and humid. - The only heating was a moldy-smelling AC unit in the living room. - The bedroom had no heat source at all. - We had to dig up extra duvets just to be warm enough to sleep. - The sofa bed linen was damp and stained – we had to change the sheets ourselves before using it. - The toilet seat was too small for the bowl and visibly stained. Despite all this, we left a kind handwritten note with suggestions, including checking the AC filter and improving heating in the bedroom. We received no response. Additionally, although the booking confirmation stated “Final price (taxes included): €74.98” and “A City tax is applicable, charges may vary,” we were asked to leave €8 in cash at the apartment, supposedly to cover taxes – another unclear and undocumented request. In my first review, I shared this feedback politely and factually. The host responded by accusing me of lying and claiming I confused the apartment – which is simply not true. I’m now posting this updated review with clear evidence of our communication to set the record straight.