Watergate Resort Unawatuna

I really loved the location of the hotel, it was very convenient for getting to Galle, nearby restaurants, and the beach. We walked most of the time, which was perfect. The room facilities and cleanliness were excellent; everything was modern, spotless, and offered a beautiful ocean view. The swimming pool was also a highlight, as it was so refreshing to cool off after a day at the beach. Ashen, the PR, was very helpful in arranging taxis and recommending things to do in Sri Lanka. While he sometimes sent few too many messages, and he was a little too pushy with what he wanted to offer us, he was always willing to assist, and we appreciated his support. The restaurant staff were also kind and attentive, and having the option to dine in at the hotel was very convenient.

On the other hand, there were a couple of areas that could be improved. One staff member at the front desk came across as quite rude when explaining the hotel rules, she spoke to us as if we were young spring breakers, which felt unnecessary given we were simply there for a relaxing holiday (as we work in hospitality ourselves) and the rule signs are at the front desk, even in the room. Additionally, I was accidentally charged twice on my card, though Ashen quickly resolved the issue. Since we were the only guests during most of our five-night stay, it sometimes felt a little uncomfortable being watched so closely by staff at the pool or in the lobby, though I understand they may have just been trying to ensure we were well looked after. I imagine this would feel different during high season when there are more guests. Overall, it is a beautiful hotel and we did enjoy our stay.

Secluded, but only a very short walk from restaurants and beach

Watergate Resort in Unawatuna is a hidden oasis that took my breath away. Stepping into the resort felt like entering a tranquil paradise, with its serene ambiance and captivating charm. The sea view room was a haven of tranquility, offering a harmonious blend of modern comfort and picturesque views. The staff's warm and attentive nature added an extra touch of hospitality that made me feel like a cherished guest. Cleanliness was impeccable throughout the property, reflecting their commitment to creating a pristine environment. If you're searching for a serene escape that will leave a lasting impression

It is a true gem that left me in awe. From the moment I arrived, the warm and friendly staff made me feel like a VIP. The sea view room was a paradise on its own, with modern amenities and a pristine atmosphere. Every detail was meticulously taken care of, ensuring a clean and comfortable stay. The resort's location by the sea provided an enchanting backdrop, perfect for relaxation and rejuvenation.