Hanoi Center Silk Premium Hotel & Spa & Travel

Had two nights here after ha giang loop was perfect for us, very clean, great air conditioning, perfect location very close to everything!

Everything was Great

Staffs are friendly and so attentive Room is spacious with balcony and Old Quarter view with good location. Around have many Michelin restaurant easy for short walk with children.

Chi Phuong and Quang were both excellent the room was lovely and was cleaned every day toiletry’s were refreshed as well as water and tea. The hotel is in a great location not difficult to find with Google maps. I thoroughly enjoyed my stay here and would definitely recommend to others.

Well located in old quarter with access to shops nearby. Perfect for tours pick up. We got 2 rooms beside each other as well which helped. The staff did their best to help us but fell short.

The ACs didn’t work in 1 of the rooms and it was extremely hot. We complained for 3 nights in a row and nothing was fixed. Finally on the last night, we got a fan which marginally saved the day. There is no reception late evening (around 9 ish pm onwards nor early mornings) which made everything super difficult as we did tours that had pick up at 7am and return at 9pm and we always missed raising any issues. We would order an iron and they didn’t have staff to help.