The Heavens Villa Kandy

The view from the room was great. The food is also good. The portion of foods are more than enough. Nice location with friendly staff

The bed in the room could have been a kings size bed.

Excellent service from staff, very understanding kind and respectful. Dulan at reception was patient and helpful, same with Danushka.

The room was clean, the breakfast good. The hotel is located in the mountains of Kandy, so you will have to walk a bit to get in the city but you will also have a very nice view :).

The bathroom could be cleaner (e.g. my toilet seat was very dirty/brown).

The location is very beautiful. It is quite far out of the city center, which is an advantage because the city is very busy and dirty, but you will have to get a tuktuk because the road is very steep uphill. The staff (3 guys, running the hotel) is the sweetest as they will literally run for you to help you.

Although the intention of the staff is clearly very good and they really want to help you, we experienced big problems with their English language skills. It is simply impossible to communicate with them, even about the simplest things or easiest questions you have. Also, they start working between 5am and 7am so we were woken up by them two nights in a row, with loud talking, slamming of the staff door, taking phone calls, etc. Not really the concept of holidays for us. Also, they prepare breakfast early morning (I guess around 7) and when you have breakfast at 8.30 it means you will get a cold omelet, sausage, toast. It is not freshly made when they serve it to you. Last, we did not have warm water in the room so we showered cold for two days.