The Heavens Villa Kandy

The property was so clean and well maintained. We received a nice welcome and till the very end staff were treated us with so much respect and gratitude. Great value for money. Foods are really exceptional. Dinesh, dhanushka and Amith Thank you so much for made our day so special and it’s a unforgettable stay for us.

Food options must consider more as only we can order only two main course when we take half board. No add on snacks or desserts included.

Location.

Slightly maintinance required.

Beautiful location, friendly staff and spacious Property

Onsite food took 2 hours to prepare. We would have opted for delivery if we knew sooner

The location is very beautiful. It is quite far out of the city center, which is an advantage because the city is very busy and dirty, but you will have to get a tuktuk because the road is very steep uphill. The staff (3 guys, running the hotel) is the sweetest as they will literally run for you to help you.

Although the intention of the staff is clearly very good and they really want to help you, we experienced big problems with their English language skills. It is simply impossible to communicate with them, even about the simplest things or easiest questions you have. Also, they start working between 5am and 7am so we were woken up by them two nights in a row, with loud talking, slamming of the staff door, taking phone calls, etc. Not really the concept of holidays for us. Also, they prepare breakfast early morning (I guess around 7) and when you have breakfast at 8.30 it means you will get a cold omelet, sausage, toast. It is not freshly made when they serve it to you. Last, we did not have warm water in the room so we showered cold for two days.