Porta Maqueda

The staff was helpful. The location of the hotel was great. They gave me breakfast box because I had to go to the airport very early.

Two things (some of which have to do with Booking.com and not the hotel). 1. When I first arrived, it was hard for me to get into the building from the street. This could have been explained better in advance. 2. I had an issue with a double booking that was not resolved. I used Booking.com to get a room, but then the program said that something had gone wrong, so I rebooked. However, the hotel had me for two rooms rather than one. This is still not resolved. Of course, I never would have booked two rooms (and I only received one room receipt from Booking.com)

Well appointed and centrally located

Hard to find at first

Incredible location, spacious and modern rooms, fabulous breakfast with attentive service and very friendly staff. A 10/10 city stay in Palermo with the intimate feel of a B&B.

Absolutely nothing.

Great location. Good communication with the staff before arriving in Palermo re parking etc. Surprisingly quiet with the windows closed considering the location.

The main bed mattress and the sofa bed mattress could do with being replaced - the sofa bed was particularly uncomfortable. There was a dodgy stain on the sofa cushion and the little bench. The radiateur in the bathroom was rusty and the cleanliness of the shower questionable. The worse was the smell of artificial home perfume which meant that we could bear having breakfast at the property.