FANTASTIC APARTMENT B IN FRONT OF THE SEA & MARINA

Lovely bright, clean, modern apartment. Comfortable beds. Great location if you want to be very close to the bars & restaurants in the marina.

The host did not meet us on arrival. You have to transfer €300 to the host before you get the keys, we should have been told this when booking. It was refunded a couple of days after we left. The swimming pool is very uninviting with no sun shades at all. The air conditioning in the main bedroom is completely ineffective.

Precioso apartamento muy limpio y relajante y todo en orden

El personal que está encargado del apartamento , no te hecha cuenta ni cuando llamas ni cuando escribes , llevamos desde las 10:44 de la mañana que hemos salido de alli y asta ahora que son las 16:27 todavia estamos esperando que vayan a revisar el apartamento para devolvernos la fianza , no es por el tema de que queremos la fianza lo antes posible , pero le hemos comentado que tenemos que estar en el barco alas 18:00 y antes de ir tenemos que pasar al banco con mi hermana para que nos saque la fianza ella , y aun sabiendo eso ni te contestan ni nada tu llamas 4 veces y el te contesta con un simple mensaje , que asta que vallan a revisar el apartamento alo largo del dia , en caso cuando hemos entrado nos dijo que la fianza se devuelve automáticamente a nuestra cuenta nada mas hagamos el check out y ellos revisan , 6 horas y nosotros esperando aqui con dos niños chicos y les da totalmente igual .

Nice view and location. Kids enjoyed the pool which was warmer than the ocean.

ARRIVAL WAS A DISASTER. INDICATED IN ADVANCE ARRIVAL AT 4.00,TOLD SOMEONE WOULD MEET US AT APARTMENT. AT 4.30 WITH NO ONE ATTENDING, PHONED CONTACT NO. GENTLEMAN INDICATED THAT HE HAD NOT BEEN PAID BY BOOKING.COM.AND WOULD NOT RELEASE KEYS. AFTER SOME 2 HOURS OF WRANGLING IT BECAME APPARENT THAT HE WAS REQUESTING A 300 EURO BREAKAGES PAYMENT. ON TRYING TO PAY THIS AMOUNT A COUPLE OF TIMES AND FAILING, THE ROYAL BANK OF SCOT.FRAUD TEAM STOPPED ANY PAYMENT THINKING IT WAS A SCAM AND FROZE OUR CARDS. THIS TOOK A CONSIDERABLE AMOUNT OF TIME TO RESOLVE. OUR BANK WAS EXCELLENT. THE ATTITUDE OF THE MAN RESPONSIBLE FOR ALLOWING US TO GET ACCESS TO THE APARTMENT WAS TOTALLY UNACCEPTABLE HE ONLY GAVE US ACCESS WHEN MY WIFE HAD TO TELL HIM THAT SHE WAS RECOVERING FROM BOWEL CANCER AND NEEDED IMMEDIATE ACCESS TO APARTMENT TO DEAL WITH HYGIENE ISSUES ASSOCIATED WITH THIS CONDITION. WE HAD LEFT HOME AT 2.15 A.M. THAT MORNING. IT WAS EXTREMELY STRESSFUL AND MY WIFE ENDED UP IN TEARS. AT NO TIME DID WE RECEIVE ANY REQUEST FOR PAYMENT OF 300 EUROS BEFORE WE ARRIVED AT THE APARTMENT. WE HAVE BEEN VISITING ESTEPONA FO 25 YEARS AND HAVE USED VARIOUS RENTAL COMPANIES ,YOURSELVES INCLUDED, OVER THAT TIME AND HAVE NEVER HAD THIS PROBLEM. THEY WERE EXTREMELY UNHELPFUL TOO WHEN WE REQUESTED HELP WITH A GATE FOB THAT DIDN'T WORK WHICH MEANT WE COULD'NT GET OUR HIRE CAR OUT OF THE COMPLEX ON NUMEROUS OCCASSIONS. THIS IS NOT THE KIND OF EXPERIENCE WE EXPECT FROM BOOKING .COM. PS. STILL AWAITING RETURN OF OUR 300 EUROS. WILLIAM GILLAN [email protected]