FANTASTIC APARTMENT B IN FRONT OF THE SEA & MARINA

Nice view and location. Kids enjoyed the pool which was warmer than the ocean.

Fantastic views over the marina, and balcony. All instructions to gain access are clear and Edgar was super helpful.

Didn’t stay long enough.

Lovely, light and airy property.

TV and wi-fi could have been better but not on holidays to watch tv.

ARRIVAL WAS A DISASTER. INDICATED IN ADVANCE ARRIVAL AT 4.00,TOLD SOMEONE WOULD MEET US AT APARTMENT. AT 4.30 WITH NO ONE ATTENDING, PHONED CONTACT NO. GENTLEMAN INDICATED THAT HE HAD NOT BEEN PAID BY BOOKING.COM.AND WOULD NOT RELEASE KEYS. AFTER SOME 2 HOURS OF WRANGLING IT BECAME APPARENT THAT HE WAS REQUESTING A 300 EURO BREAKAGES PAYMENT. ON TRYING TO PAY THIS AMOUNT A COUPLE OF TIMES AND FAILING, THE ROYAL BANK OF SCOT.FRAUD TEAM STOPPED ANY PAYMENT THINKING IT WAS A SCAM AND FROZE OUR CARDS. THIS TOOK A CONSIDERABLE AMOUNT OF TIME TO RESOLVE. OUR BANK WAS EXCELLENT. THE ATTITUDE OF THE MAN RESPONSIBLE FOR ALLOWING US TO GET ACCESS TO THE APARTMENT WAS TOTALLY UNACCEPTABLE HE ONLY GAVE US ACCESS WHEN MY WIFE HAD TO TELL HIM THAT SHE WAS RECOVERING FROM BOWEL CANCER AND NEEDED IMMEDIATE ACCESS TO APARTMENT TO DEAL WITH HYGIENE ISSUES ASSOCIATED WITH THIS CONDITION. WE HAD LEFT HOME AT 2.15 A.M. THAT MORNING. IT WAS EXTREMELY STRESSFUL AND MY WIFE ENDED UP IN TEARS. AT NO TIME DID WE RECEIVE ANY REQUEST FOR PAYMENT OF 300 EUROS BEFORE WE ARRIVED AT THE APARTMENT. WE HAVE BEEN VISITING ESTEPONA FO 25 YEARS AND HAVE USED VARIOUS RENTAL COMPANIES ,YOURSELVES INCLUDED, OVER THAT TIME AND HAVE NEVER HAD THIS PROBLEM. THEY WERE EXTREMELY UNHELPFUL TOO WHEN WE REQUESTED HELP WITH A GATE FOB THAT DIDN'T WORK WHICH MEANT WE COULD'NT GET OUR HIRE CAR OUT OF THE COMPLEX ON NUMEROUS OCCASSIONS. THIS IS NOT THE KIND OF EXPERIENCE WE EXPECT FROM BOOKING .COM. PS. STILL AWAITING RETURN OF OUR 300 EUROS. WILLIAM GILLAN [email protected]