The St Regis Shanghai Jingan

Package collection went very smoothly here and they would deliver it to your room, the breakfast had a good varied selection and was nice to not have to think about, while I didn’t use any of the facilities my partner and his mother did and they enjoyed them

1. To be able to swim you need to wear a swim cap, this is the first hotel I’ve been to that has required that so it was quite strange and we had to go out and try and find some to buy to be able to use the pool 2. On one morning (6:30am) there was a fire alarm that went off. There was no announcement on whether it was false or a real alarm and so a lot of the guests had to choose to either potentially die if it was real or climb down almost 50 levels of stairs (which some did to) I didn’t, i excepted my fate in my comfy bed. The concierge and the butler service was non contactable (I’m assuming from an influx of calls) and no details were ever provided, no letter or notice or anything which was strange. I feel there should be better communication during something like this. 3. This one is honestly just a pet peeve, but the soap in the bathroom was moved to the right sink every time even though it made more sense for it to be in the middle of both sinks, I wrote a letter to leave the soap in the middle in both English and mandarin and while it stayed for one turn down the next day it was right back on the right side, was just a bit annoying having to move it back a lot

All

Nil

The location and the butler services

The buffet breakfast was not to our expectation. Hardly any change in the food over 4 days.

Overall nice and clean

Staff quality, room maintenance (looked dated, some things don’t work, drawers don’t close completely 🤦🏻‍♀️), evening service was not consistent (some days are good other days I got none)