Hotel in Shanghai
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
The Portman Ritz-Carlton, Shanghai is located along the bustling West Nanjing Road, thus provides easy access to numerous shopping and entertainment options, as well as cultural attractions.
Amenities at The Portman Ritz-Carlton Shanghai
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
Spa
WiFi/Internet
Hot tub/Jacuzzi
Laundry services
Sauna
Ironing facilities
Smoking allowed
Safe
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Shanghai
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Jun 2026
Exceptional Customer Service (in particular Director of Rooms).
Club Lounge Access
Location
Room, albeit a little dated, was very well maintained.
Can’t think of anything.
8 / 10Excellent·Jun 2026
Stan and Yoki from the Club Lounge made my stay special. Highly professional individuals who went out of their way to provide the ultimate customer experience.
Hard to criticise
9 / 10Outstanding·Jun 2026
Service & recommendations
SPA very basic
6 / 10Average·Apr 2026
The location of the hotel is good. It's at Jing An district, where a lot of the major attractions and shopping malls are. The services are good as well and the space of the rooms is just fine with a big-enough bathroom.
Breakfast was not good as there were not a lot of choices and even the omelettes didn't taste good. And the hair dryer was the biggest disapointment - a 5-start hotel shouldn't have such a terrible hair dryer in 2026.
First, it is the type that is permanently fixed inside a drawer, which forces you to stand in a specific spot in the bathroom just to dry your hair—there is zero flexibility. Second, it requires you to constantly hold down the power button for it to keep running. Super outdated. I know this hotel is old but keep up, please.
$$$$
Top rated by guests
8.7Excellent
(608 Ratings)
"Exceptional Customer Service (in particular Director of Rooms).
Club Lounge Access
Location
Room, albeit a little dated, was very well maintained."
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