Messier 53 Hotel Yerevan

All generally good

Spa area needs to have someone in attendance always.

Nice rooms, good breakfast

Taxis need to make a u turn to get into the driveway, with heavy traffic sometimes a bit difficult. Breakfast starts only at 8am. If you are on a tour you miss out.

Modern style of the builing

There was too loud in the room. Windows were without soundproof.

Modern hotel with spacious rooms, good breakfast, small but nice gym and some spa facilities (sauna, whirlpool, small pool) Good location in a quiet area

We received a “room upgrade” that unfortunately did not feel like an upgrade at all. Upon arrival, the air conditioning in the room was not working, and after sitting in a 31°C room for over 40 minutes, we reported the issue to reception. The staff did not seem to treat the matter with much urgency, and it gave the impression that the room’s air conditioning problems were already known. Several different staff members were sent to the room, from a bellboy to eventually a technician, who opened part of the ceiling and removed the filter from the AC unit to get it functioning again. While the room eventually cooled to around 20°C, the unit remained extremely loud, particularly during the night, which made it difficult to sleep. Considering we had been given an “upgrade” that we did not request, it would have been appreciated if we had at least been offered the option to change rooms. Instead, it felt as though we had been assigned a room that other guests would not want. The shower was poorly designed, causing water to splash out onto the bathroom floor and partially flood the room each time it was used. As a result, towels had to be replaced daily because they were needed to soak up the excess water from the floor. Additionally, the room doors do not have soft-close mechanisms, so doors slamming in the hallway can be heard very loudly throughout the day and night. Housekeeping was also inconsistent, with rooms often not being cleaned until around 4pm. Finally, the attitude of some staff members, particularly at reception, was disappointing. In hospitality, a friendly smile and a more accommodating approach toward guests goes a long way, and unfortunately this was lacking during our stay.