Grand Harilton Otel

هادئ

لاشيء

Great value for money, very friendly staff. Ipek, Akif & Zafer were very helpful and accommodating to any requests. There's a nearby metro so you can hop off to town center really fast

The only issue I had is with the mosque just next to the hotel waking me up every morning at 4:30, not ideal, not even earplugs could help. Also the dinner cruise offered by hotel (not their service but 3rd party) is really not worth the money. - google "orient bosphorus dinner cruise" for more details.

Hotel muito bom. Hall aconchegante, café da manhã ótimo, quartos bonitos com ótimo banheiro.

O quarto tem um leve cheiro de cigarro.

Decent hotel, value for money. Location was a bit sparse for restaurants but sufficient for a night's stay. The room was great as well, clean and functional.

I wasn't going to leave anything negative until my checkout experience. I was quite put off by the staff's insistence (a female, completely forgot her name) on leaving a review, especially since my car was waiting for me at the lobby. Initially, she asked if I could leave a review and I agreed. She then proceeded to say "you can do it now" to which I was taken aback by her demanding tone, yet I still decided to help as I know reviews are crucial for businesses. She directed me to leave a review on this platform, but since the system has yet to register my checkout, I told her that I can't leave a review and would do so once I get a notification. However, she was extremely persistent and said "no, you can actually leave it now" and tried to meddle with my phone to find a way, even calling another staff to assist her. I repeated myself multiple times, reminding them that I have to rush off and catch a flight. It felt like they were keeping me in the hotel, ensuring that I didn't leave a bad review. After what felt like the fourth or fifth reminder, she finally gave up and allowed me to leave. I have never experienced such treatment in other 5-star hotels, a level that this establishment claims it is. They would often be confident in their service and simply ask that a review be left at the guest's own convenience. I think the staff should be reminded that the guests have the decision to leave it and it is their own decision, not at the hotel's demand. Additionally, I wanted to use the gym and sauna at around 9am. While the gym was open, the air conditioning wasn't. To make matters worse, despite being way past the opening hours, the sauna was not even switched on and I was told I had to wait for around 1 hour for it to be heated up. If you inform guests of the opening hours for your facilities, should you not adhere to it? It is quite surprising that it was only switched on when I asked to use it at around 930am.