Grand Harilton Otel

L’établissement en lui même

Très cher pour manger dans leur restaurant sachant que c’est pas un restaurant gastronomique !

Hôtel de qualité où on se sent bien. Belle chambre bien équipée. Petit-déjeuner buffet très bon et varié. Piscine/sauna/salle de sport sont top. Nous tenons à remercier chaleureusement Muhtasam pour l'entretien et la décoration de notre chambre, c'était très agréable ! Nous avons aussi beaucoup apprécié l'accueil chaleureux de l'équipe de la réception qui est restée attentive à nos besoins tout au long de notre séjour : merci Emir et Turan pour votre aide ! Bons moments passés au lobby : petite bibliothèque, pianiste le soir et coup de coeur pour le perroquet 😉

Rien

My family and I were extremely pleased with our stay. A very special thank you goes to the hotel staff and especially Zafer and Sahiba who were very helpful and welcoming. Breakfast was great and well varied. The suite we booked was sparking clean and had every possible amenity. We will definitely be back and we highly recommend the hotel.

Nothing

Decent hotel, value for money. Location was a bit sparse for restaurants but sufficient for a night's stay. The room was great as well, clean and functional.

I wasn't going to leave anything negative until my checkout experience. I was quite put off by the staff's insistence (a female, completely forgot her name) on leaving a review, especially since my car was waiting for me at the lobby. Initially, she asked if I could leave a review and I agreed. She then proceeded to say "you can do it now" to which I was taken aback by her demanding tone, yet I still decided to help as I know reviews are crucial for businesses. She directed me to leave a review on this platform, but since the system has yet to register my checkout, I told her that I can't leave a review and would do so once I get a notification. However, she was extremely persistent and said "no, you can actually leave it now" and tried to meddle with my phone to find a way, even calling another staff to assist her. I repeated myself multiple times, reminding them that I have to rush off and catch a flight. It felt like they were keeping me in the hotel, ensuring that I didn't leave a bad review. After what felt like the fourth or fifth reminder, she finally gave up and allowed me to leave. I have never experienced such treatment in other 5-star hotels, a level that this establishment claims it is. They would often be confident in their service and simply ask that a review be left at the guest's own convenience. I think the staff should be reminded that the guests have the decision to leave it and it is their own decision, not at the hotel's demand. Additionally, I wanted to use the gym and sauna at around 9am. While the gym was open, the air conditioning wasn't. To make matters worse, despite being way past the opening hours, the sauna was not even switched on and I was told I had to wait for around 1 hour for it to be heated up. If you inform guests of the opening hours for your facilities, should you not adhere to it? It is quite surprising that it was only switched on when I asked to use it at around 930am.