Rosa Et Al Townhouse

Good food, charming helpful staff, great location, big bright rooms

Tasteful and comfortable room. High ceilings with large windows. Spacious bathroom and super comfy bed and linen.

Loved this hotel, its location and decor. The restaurant was great, and the little store so pretty.

The floor in the room squeaked with every step! It was so loud and distracting. I should have asked for another room, that is on me.

On the outset, the hotel has cool aesthetics & style with a vintage touch. The room has cool mid century furniture and the bed was very lovely and comfortable. The location of the hotel was so perfect. Very close to heaps of cool cafes, design stores, galleries that are always my main interest when travelling. It is very Walkable to famous landmarks, & national parks. Super close to a variety of supermarkets which I find always handy. Staff are generally welcoming on arrival.

The room was quite large - which is good initially - —-but the lighting was limited and dim considering the size of the room —-so getting ready was difficult at times. Key card was hard to use at first on arrival & and another day —- but when shown we got the hang of it. The wooden floors initially were a nice touch - however resulted in being very “creaky”. You could hear the walking of people from upstairs all through the night. I was very self conscious walking as people below would have heard us. No tv in the room. Not usually an issue - however it was rainy season when we went, so there were times where we were in the hotel for longer times. The room is quite large, so I think a TV, more storage space would make up for the bare walls & bare space. The Shower made an awfully loud “creaky” sound when you would turn it on. If waited it out for about ten mins the sound would go which was not ideal. Biggest issue: There was a large on going leak in the bathroom that we were not informed about on arrival. We noticed there was a towel on the floor covering it when our room was cleaned the first day. When we brought this to the attension of the manager the next day - he told us it had been a problem recently. This was disappointing because we were not informed of this. He offered free breakfast for the next day - however I don’t think this was good enough. Towards the end of our stay he did say that some of our stay would be reimbursed - this was done after we left our stay - which I did appreciate. Checkout was not explained properly - next morning there was no one at the desk. It wasn’t clear how to get out of the property at first - until we saw the small instructions on the door. I feel that this should be explained on arrival. I would understand these issues if it was more of a basic budget priced hotel - however for the price and for how it is advertised as a modern boutique hotel I would have expected better.