Innscape Classic Hotel

7.3Good
(1,434 Ratings)
"Smart"
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Well priced for this locationPriced under area average
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Located in Cape Town, within a 15-minute walk from Victoria and Alfred Waterfront, this 3-star hotel offers modern, air-conditioned rooms. The New Tulbagh Hotel has bicycles to rent and an à la carte restaurant.
Business facilities
Airport transportation available
Shuttle available
Golf course (within 2 mi)
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Laundry services
Family friendly
Ironing facilities
Smoking allowed
Safe
Childcare services
Toilet with grab rails
Accessible by lift
Key card access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.3Good
(1,434 Ratings)
"Smart"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
8.0 / 10.0
I was told my package didn't include breakfast
Very old. Doesn't smell fresh. Feels dusty and old carpets and tiles
7.0 / 10.0
Hotel very quiet with very friendly staff and also chef serving breakfast
Price of coffee same as cappuccino ,why?
8.0 / 10.0
It has a good environment, the design of the hotel is very harmonious.
They have a good location, but it’s not that safe to walk around at night.
8.0 / 10.0
Location was pretty good in the center of the town. Room space was awesome as well and the personnel was very kind. You can go to the Waterfront on foot without any problems, or meet other restaurants within the city.
The worst part was the WiFi connection, sometimes it wasn't possible to even load my e-mails or simple messages. I understand this is due to the service provider of the internet service, however it impacts a lot. I was trying to book tours for the following days at night, but it was taking me much longer than expected due to the WiFi.
8.0 / 10.0
The quietness of the place
From Booking.com, it showed there would be breakfast, but I was told it wasn't included.
2.0 / 10.0
Reception staff was friendly
Stained pillows, very unclean bathroom, other people's hair in shower and bugs roaming aroundm zero parking. Wifi tested 1.2 mbps, extremely slow. No streaming options on tv, remote also barely worked. Mini fridge was empty, not even water.
The hotel lobby floor was dirty, full of stains and marks. They could not care enough to mob it.
7.0 / 10.0
Location
Limited services (restaurant)
10.0 / 10.0
Smart
Freshness
10.0 / 10.0
My second home for sure would top rates we just love it there.
maybe more double beds then singles.
8.0 / 10.0
Room was really big
Bit of noise in the morning
7.0 / 10.0
Location
Limites restaurant services
6.0 / 10.0
Reception helpful and the room pleasant and clean.
The outlook from the room was unappealing. More can be done about making the square attractive.
8.0 / 10.0
The location was good
It needs abit of renovation and i didn’t like the construction outside
6.0 / 10.0
You can see they are trying to upgrade the building, and there are parts of the hotel that are looking good.
Cleanliness was lacking in the room, the chair was dirty and stained, the windows very dirty, the bathroom was dirty.
1.0 / 10.0
Nothing
The staff was wearing his uniform will blue crocs on..looks absolutely terri...there was cocroaches rawling around that we asked for another room..we got to the room and the one beds linen was very white and the one next to it was old off white . There was only one towel in the room...I have video and pictures of the roaches and I will post them..also I paid R250 for breakfast..it was terrible..eggs was hard after they asked how I want the eggs..my ladies omlette was cold..my food was also cold..very unhappy with the rooms
10.0 / 10.0
The parking for my car was good
The wifi was a bit slow
10.0 / 10.0
My first time and for sure not my last time,it was super fantastic....the welcome from the security and the reception gentleman was outstanding a warm welcome and as far as i know the gentleman at reception was new, keep up that smile,,,and thank you to the General manager for his excellent service in assisting us,,,cant wait to be back...Regards L.G
maybe a shower door,and more double beds.
1.0 / 10.0
Nothing it's a horrible stink hotel
It smells ,there's rats everywhere, there's no wifi, no breakfast,the lift is horrible, the mattresses disgusting
We didn't like anything
10.0 / 10.0
Everything
Nothing
4.0 / 10.0
It was closer to a lot of things
Everything was okey
7.0 / 10.0
Nothing on the website when I was booking said breakfast was not included so I was not happy about that. You should try to be more specific regarding the rooms that have breakfast packages and not.
4.0 / 10.0
Staff was firendly
It didnt feel clean and in urgent need maintenance and it seem the security didnt manage the fight that happended in main door and they broke the door that police had to get involved
8.0 / 10.0
Good location and great service
Late check in
10.0 / 10.0
Everything from the front desk at check-in to the day we checked out was excellent. The staff were very helpful and friendly, and I felt safe. The rooms were spacious and clean, and the bathroom was big and spotless. I loved the place and plan to stay there again.
I have nothing bad to say :)
3.0 / 10.0
The location
The rooms are very dirty
10.0 / 10.0
Everything about this hotel was exceptional. Clean facilties
1.0 / 10.0
Nothing
This hotel was a complete nightmare. The room was filthy, ugly, and the carpet looked like it had blood stains and I have pictures to prove it! Beds are so uncomfortable and make noise as you get on it. The bathroom was disgusting and looked abandoned. The front desk staff were okay but the security guards were hitting on us which I found it so unprofessional and creepy. Nothing matched the photos online. I felt unsafe and disappointed the entire time. Do NOT waste your money here!
8.0 / 10.0
The staff was very friendly.
Bathroom was basic.
7.0 / 10.0
Staff very friendly and helpful, hotel is beautiful, neat and comfortable.
Breakfast tariffs not worth the food that was available.
Parking facilities were a problem.
Not safe secure, parking.
We could not sleep and had to keep an eye on our car throughout the nights.
At an alarming daily parking rate.
3.0 / 10.0
Their linen is clean
Smell n no parking while on your website they said parking availability
2.0 / 10.0
I was ejected illegally by the staff and by PPA despite paying for three weeks and staying here for three weeks
They refused to give me any documentation took my money for an extended stay and then Renee and give it back as well as did not give me a tax invoice
No tax invoice no documentation evicted illegally and fraudulently
10.0 / 10.0
It is my third time here at the hotel. Staff is frinendly and my room was very nice.
Loved everything.
8.0 / 10.0
Location and stuff
The mat is needs a major cleaning but it was vacuumed, just requires to be roughly cleaning with detergents if possible to make it look newer
10.0 / 10.0
Friendly staff. Cleanliness
Parking. Would’ve preferred secured parking.
10.0 / 10.0
Clean and comfortable, beds were super comfy great coffee
The cbd is a bit dodge
7.0 / 10.0
Clean and comfortable.
Location Parking , No HALAAL Catering
10.0 / 10.0
Cleanness, friendly staff
None
10.0 / 10.0
It very nice and clean
Need bar frigde
7.0 / 10.0
The location is great very close to V&A Waterfront.
We liked fact that the housekeeping was done daily except on days where we didn’t want to be disturbed.
Staff were friendly and very helpful more especially the barmen.
We stayed for 9 days so without fridge and no microwave we found that very inconvenient.
6.0 / 10.0
On booking the accommodation was with free breakfast and parking, but on checkin was informed that theres no breakfast and no parking- have to pay for it as it is administered by a different company
Missrepresentation
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Innscape Classic Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Innscape Classic Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Innscape Classic Hotel?
We found 27 amenities for this rental. This includes business facilities, airport transportation available, shuttle available, golf course (within 2 mi), and concierge services.
