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Hotel Del Portal, Puebla

Top rated by guests

Facade/entrance

Hotel Del Portal, Puebla Hotel in Puebla

Hotel Del Portal, Puebla Hotel in Puebla

Hotel Del Portal, Puebla Hotel in Puebla

Hotel Del Portal, Puebla Hotel in Puebla

8.1Excellent

(1,959 Ratings)

"Great location. Clean. Nice staff"

Verified guest

Don't miss out! Price and availability may change

8.1 / 10.0

Excellent(1,959 Ratings)

Hotel in Puebla

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Featuring 4-star accommodations, Hotel Del Portal, Puebla is located in Puebla, a 9-minute walk from Puebla Convention Center and 300 yards from Biblioteca Palafoxiana.

Amenities at Hotel Del Portal, Puebla

Internet / Wifi

Smoking allowed

Parking

Family friendly

Map of Puebla

city location on map

Nearby attractions

Ex-Hacienda de Chautla

Ecoparque Metropolitano de Puebla

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.1Excellent

(1,959 Ratings)

"Great location. Clean. Nice staff"

Verified guest

Don't miss out! Price and availability may change

$$$$

8.1 / 10.0

Excellent(1,959 Ratings)

Hotel in Puebla

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Puebla

city location on map

Nearby attractions

Ex-Hacienda de Chautla

Ecoparque Metropolitano de Puebla

Available Rooms

About this hotel

Featuring 4-star accommodations, Hotel Del Portal, Puebla is located in Puebla, a 9-minute walk from Puebla Convention Center and 300 yards from Biblioteca Palafoxiana.

Amenities

Internet / Wifi

Smoking allowed

Parking

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.1 / 10.0

Excellent(1,959 Ratings)

100% verified reviews

10.0 / 10.0

Great weekend getaway

Great location. Clean. Nice staff

10.0 / 10.0

On the town center Park (Zocalo)

From check in to check out the staff were profesional and accomodating.

The restaurante food is not good at all and overpriced.

7.0 / 10.0

Perfect Location for one day trip

Location

Just a room looking to the staircase, where it was very loud

8.0 / 10.0

Good value!

The location is spot on amazing! The staff were friendly and attentive. I found the room to be clean and in good order.

Electric sockets are not convenient. They were far from the bed. Bring an extension cord to have your phone charging next to you. Also, there is no central air. When we arrived the room was warm and kind of musty. Turning on the portable fan and opening the window solved the issue.

5.0 / 10.0

I will not stay at this hotel again due to the fact, that in my review has mentioned hotel staff is not friendly and roo

The one thing I do have to say the location of this hotel is perfect. Right across from the zocalo Central to everything, restaurants located right under the restaurant.

The staff was not very friendly in arrival, nor at check out. The hotel is very old which is part of the charm however, hotel room had roaches we had to move rooms in order to feel comfortable.

9.0 / 10.0

Superb

Location & unique shape inside the hotel

We didn’t like first room, it was only one small window.

8.0 / 10.0

I’ll go back! The workers were amazing and helpful

It was charming and right at historic center of the beautiful Tepoztlán

The room was too small and no AC but a noisy fan

10.0 / 10.0

Very Colonial feel to it!

The property is literally around the corner from the Zócalo. I loved every single thing about the location. Our room did NOT have AC and it was a bit warm but thankfully it rained that evening so we got to sleep with the window open and get some fresh air. Staff was VERY friendly and helpful. The property definitely has a colonial feeling to it and its beautiful.

There was no AC but they did have a fan we were able to use so it helped a bit!

9.0 / 10.0

Fantastic location, excellent value, clean and comfortable rooms!

The location and value for money were fantastic. The room was basic but comfortable and very clean.

There was almost no water-pressure in the shower. It was like walking under a dripping sink.

8.0 / 10.0

Excellent location in the heart of Puebla, accessing to good variety of food and markets to shop as well as to historic

Location, pleasing style of deco and structure, comfortable beds, clean inside and out.

No AC or cool air flow system to keep room cool during the night; had a fan, but wasn’t enough, plus added noise. cold shower of 10 minutes before warm water kicked in. Had a very pleasant conversation with lobby receptionist during a phone call before the line was disconnected; then, later tried to connect again, and it was a different receptionist not too polite regarding transportation manners to the hotel.

8.0 / 10.0

Very good

Great stay, really good value for money. the location was amazing, so central to Puebla.

no air con and the fan was quite loud to leave on

9.0 / 10.0

Superb

The hotel was a central location to all the activities shopping and food locations

3.0 / 10.0

Don't recommend.

The location was great!

When I checked-in I had dirty towels and a broken fan. They also waste A LOT of water for you to take a shower you have to run the water for about 15 minutes or more to get warm water.

7.0 / 10.0

Great location to visit Puebla, small improvements would make it a “go to” choice

Location

Lack of hot water; Slow WiFi (3 Mbps)

10.0 / 10.0

confortable and clean

The room view is incredible

The room is too hot since it receives the sunlight all day long

10.0 / 10.0

In the past we enjoyed the view on the side but the view to the Zocalo was awesome!

Did not eat in.

I love that you are generous with water. A small refrigerator would be awesome after a long day in the heat.

8.0 / 10.0

Was nice, pleasant service

No air conditioner in the rooms Not enough pressure in the shower or the bathroom faucet

8.0 / 10.0

Overall great stay

Air conditioning would be nice

6.0 / 10.0

Pleasant

Price

No wifi not as clean as you would imagine

10.0 / 10.0

Great location

It was great location

The only things missing were a little fridge and pot for tea.

10.0 / 10.0

Exceptional

location and room

7.0 / 10.0

Good

Nice cheap room at the centre of the city.

Mariachi band waking us up at 7-8 am on a sunday. Random ledges and steps you can fall on, such as a 15cm step into the bathroom. Some other minor things: Bed was way too soft for a comfortable sleep. Some ventilation/water pump machine running outside constantly. Hot water taking for ever to arrive at the shower + it's difficult to have the shower at a reasonable temperature. It either burns you or it's cold. Light switch for the bathroom is no where near the bathroom - took us forever to find it.

8.0 / 10.0

Very good

Great location Friendly staff Computers available if required

Poor shower stream Little light

8.0 / 10.0

pretty solid place to stay

great location, great shower and hot water, good food however a hamburger should never have a hot dog in it. but excellent food quality and served hot. they had sports on their tv

no late checkout, one hour was out of the question even though i spent 3 days there

9.0 / 10.0

great and they have sports on their tv

great shower, location is central and a ton of things to do

when large tours come in, when they leave in morning staff has to make sure they don’t disturb everyone else. yelling and screaming and singing 630am is brutal

7.0 / 10.0

An older hotel with some problems.

This is an older hotel extremely well placed at one corner of the Zocalo. The staff are friendly and helpful. However it can be noisy at night if they have to clean up after an event in the plaza. There are numerous good restaurants nearby.

We had reserved two deluxe rooms which were shown on the website as having twin beds but turned out to have one queen sized bed each. The price quoted for the two rooms at the time of booking was approximately 8,500 pesos, but we had to pay 10,500 at check in. Our other main problem was with the bathroom. The plumbing reflected the age of the building. The toilet did not flush well and the tank didn't fill properly. Both of these problems were eventually fixed by the maintenance crew who arrived promptly after we called reception. We had no hot water on one morning, apparently because one of two re-circulation pumps had broken, and certainly there was hot water the following morning.

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