Napoliday

La description était conforme. Le calme du lieu,la sécurité,en plein centre et tous les magasins et restaurants aux alentours. Le port est situé à moins de 10 min en voiture pour les déplacements vers les autres villes en ferry .La propreté est l'élement le plus appreciable. La disponibilité du personnel aussi. Il a rapidement résolu le problème d'internet que nous avions avec le téléviseur Je reviendrai volontiers

La difficulté à trouver l'adresse indiquée pour le petit dejeuner, nous ne l'avons pas pris une seule fois et comme recommandation ,il devrait être supprimé .L'etroitesse de l'ascenseur

The apartment is located in a very quiet area away, steps away from Via Chiaia, in a very secure building. While small the lift made easy work of getting luggage to the apartment. The communication with the staff was prompt in response and provided great checkin details. A/C throughout the apartment was exceptional! The apartment was clean Kitchen provided adequate crockery, cooking utensils and cutlery. A pleasant surprise was that fresh towels were provided daily, together with cleaning. Despite the hi cups (see below) I would recommend the apartment .

While the apartment description included a clothes drying rack, the only rack was a small, rusted and dirty metal rack, outside the kitchen window. Upon enquiring with the staff, I was advised that clothes were dried outside in Naples, and unfortunately no other option was available. When I advised the state of the rack, was told to clean it, which was i possible. Thankfully I gravel with a portable line which I strung up inside. I experienced two separate power failures in the apartment which left me in total darkness. Thanks to the torch function on the phone I was able to rest the tripped main switch which did not restore the power. Communication via Whatsapp was timely, but was told there is a power outage in Naples. I advised that the neighbours had power and all the lights in the stairwells, landings were on ( these were not emergency lights). The power was restored only to trip again soon after. I advised the host that I suspected the iron was faulty as I was ironing at the time with the a/c on. I stopped ironing. Staff came to the apartment the following morning and advised that when using the iron or washing machine, the A/c units were to be off as it caused a power overload. That night the power failed again…..again I advised the issue and the power restored. A replacement iron was provided the next day. Both irons had twisted cords with worn cords exposing the wire bundle. Opportunities for improvement: 1. At checkin advise guests of the power overload issues and to not use iron with a/c on OR alternatively have signage in the apartment to advise the same 2. Consider providing a torch in the event of power failures as not all guest may be able to retrieve phone or even have torch function on their phone. 3. Provide a foldable clothes rack.

The property was perfectly located in the heart of Naples, in one of the city’s most vibrant and prestigious districts, offering easy access to luxury shopping, outstanding restaurants, and lively bars.

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Location and reception staff were very helpful.

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