Colwick Hall Hotel

Breakfast was good. Bathroom was small with no room for belongings. Only 1 bulb was working in mirror. Staff were excellent.

Unfortunately the second day after dinner the previous event, we had to cancel our plans as I was suffering from food poisoning and vomiting. My husband was ill also. This was unfortunate as it ruined our stay overall despite the facilities being good.

The building and the grounds are stunning.

We stayed in the Lord Byron Room, which is advertised as the luxury suite, as a special treat for our son’s 8th birthday. On arrival, we were asked if we would be staying for breakfast. We agreed and were later charged £44.84 for two adults and one child, which felt extremely expensive. Unfortunately, the room itself was very tired and in need of refurbishment. The soft furnishings were stained, and the carpet had clearly seen better days. My son was very excited to use the freestanding bath, but the plug was not attached properly — it had a small piece of string tied to it, which snapped when we tried to drain the bath. We then had to struggle to remove it. The shower head attached to the bath had holes in the hose, causing water to spray everywhere when I tried to rinse my son’s hair. I ended up putting him in the main shower instead, but this did not drain properly and flooded the entire bathroom floor. I had to use all of the towels to dry the floor, and they turned black, which suggests the bathroom floor had not been properly cleaned. There was no mini fridge in the room, so we were unable to keep drinks cool. The bedding also felt worn — the pillows were lumpy and had an unpleasant smell. The room became very hot during the night, we couldn’t work out how to turn the heating off, and the window only opened slightly. We ended up leaving early as my son felt unwell. At checkout, I politely asked if it would be possible to refund the breakfast, as we would not be staying for it due to my son’s poorly tummy. I was told no refund was possible but that the restaurant was still open if we wanted to go. I found this response quite insensitive given the circumstances. We paid £230 for one night, which in our opinion was not value for money. The hotel itself is a beautiful building with a lot of potential, which makes it even more disappointing that the room and overall experience did not reflect the price or the “luxury suite” description.

My bed was two single beds put together and the room was quite small with a tiny bath even though I asked for a bigger bath in the email before arriving.

The beds put together and the rooms being small

Setting was lovely, breakfast was very nice. Staff were friendly

My room was dirty, bathroom especially toilet had not been cleaned, just tickled. In dire need of updating. Beds uncomfortable. No apologises. Alarm going off due to a smoke machine. Nobody came round to say this was a false alarm. Again nobody apologized for this. I would not stay again. Feel very let down as was looking forward to the stay. For the price I feel I could have had better

The size of the suite was fantastic. We stayed in the Lord Byron suite and it was wonderful and very opulent. There was plenty of parking and the grounds were lovely to have a wander around.

Unfortunately the lunch time food was disappointing. I'm not sure much of it was fresh and it wasn't well cooked or presented nicely. The burger was flaccid and the soup I suspect may have come from a tin.

Friendly efficient staff (thank you Sam😊) Great room and facilities. Good value hotel with great history.

Please mark out the charging bays for EV's. Other parked cars in the area make parking properly a bit awkward.

Shower to die for

Nothing

Well located

It’s geared towards events