Brook Red Lion Hotel





6.3Average
(1,202 Ratings)
"Beautiful place to stay highly recommended. This hotel is amazing. 500 years old .If like history it's got some story's to tell . Staff helpful and friendly. Angela was brilliant telling us all about ..."
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2 guests · 1 bedroom · 1 bath
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
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Located in the town center of Colchester, the Grade I-listed Brook Red Lion Hotel is 1.5 miles from the Merville Barracks and 2 miles from the University of Essex.
Business facilities
Golf course (within 2 mi)
Concierge services
Free WiFi/internet
Non-smoking
Pets allowed
Heating
Bar
WiFi/Internet
Shared living spaces
Family friendly
Smoking allowed
Key access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
6.3Average
(1,202 Ratings)
"Beautiful place to stay highly recommended. This hotel is amazing. 500 years old .If like history it's got some story's to tell . Staff helpful and friendly. Angela was brilliant telling us all about ..."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Beautiful place to stay highly recommended. This hotel is amazing. 500 years old .If like history it's got some story's to tell . Staff helpful and friendly. Angela was brilliant telling us all about the red lion and it's secrets thank you angela. We will be going back for a longer stay soon . Tom and Luisa.
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8.0 / 10.0
Central location, characterful construction, friendly staff.
Noise from the street carried into the bedroom.
5.0 / 10.0
The location is really good , in the city centre
This hotel needs a refurbishment as it’s very tired. Every floor creaks when moving around in the room. The water pressure is quite low so the shower ain’t great and everything in the breakfast was over cooked.
3.0 / 10.0
Central location. Only met one staff member but they were friendly.
The property is old as expected, but the rooms are incredibly dated and not nice to stay in. Musky smell and carpets didn’t feel clean. Bed wasn’t particularly comfortable, and the pillows and duvet were embarrassingly thin. Headboard on bed was so old it felt like if you tapped it dust would come flying out. Radiator in room didn’t work, and it wasn’t particularly warm (luckily it was a mild night!). Window was drafty (as expected with listed buildings) and curtains were dirty and not very thick. When going to plug a phone charger in we noticed a used ear plug and packet by the side of the bed - both of which would’ve been seen if hoovering/cleaning the room properly. Bathroom was clean, bur the hot water took at least 10 mins to come through in the sink and shower and even then it was lukewarm at best. Worst part of our stay was the noise from the street. We were facing a nightclub opposite and noise was very loud until at least 3am. Windows did not shut tight either so we could hear everything below. Have stayed in similar properties close to busy streets but always been given a warning when booking about this, but there was nothing anywhere about this being a possibility. We came back to the room late after drinks but do not expect a good sleep here especially if you’re facing the street. Each time we left the hotel, there was people sat on the bottom of the stairs vaping or drinking which was quite intimidating to walk pass. Yes it was cheap but I’ve stayed in cheaper places that have been better and felt much cleaner. The location is great but not worth it. Will not be returning.
8.0 / 10.0
So much character in this hotel. Excellent location. Very friendly and helpful staff.
We were lucky to have been given room 11 which was very peaceful at night. My daughter and friend had rooms at the front and they said they were very noisy due to the nightlife on the highstreet on a Saturday night.
5.0 / 10.0
Close proximity to amenities
Shabby room (but clean) uncomfortable bed, unconscious man at the bottom of the stairs to our room, rubbish shower and rather poor breakfast.
7.0 / 10.0
Beautiful historical building with lots of original features. Some parts look slightly tired but nothing to worry about. Staff were all polite and very helpful, they even organised a small birthday surprise for my wife which was a lovely touch! Breakfast in the morning was filling and tasty too.
Shower was a bit fiddly but we got the hang of it after a few goes.
8.0 / 10.0
Location and cleanliness
The mattress
8.0 / 10.0
Central location, nice breakfast and friendly staff
My room was above the shopping arcade and was noisy. Shower wasn’t very powerful
8.0 / 10.0
Breakfast was excellent. Location convenient. Staff very helpful and friendly.
Bed was uncomfortable
10.0 / 10.0
I love the old fashioned feeling about it
The noise from the nightclub till 5 am , kept me awake all night
10.0 / 10.0
So much character due to the age of the building
7.0 / 10.0
Helpful receptionist, good location, very historical and picturesque building. Allegedly haunted but I did not see a ghost lol
Our room was boiling - they did offer to move us but we'd already unpacked at this point. They instead turned the heating off which was ok. Woke up several times due to people revving their bikes up and down the high street
8.0 / 10.0
location right on the High Street , room was small but clean and warm, shower had good force and hot water, breakfast was really quickly prepared and served in the original Tudor room. Staff very helpful and friendly. Small lounge where we could sit and chat with a friend
There were some springs rising to the surface in the bed but we slept fine
5.0 / 10.0
First room at the rear of the building had curtains hanging off of the wall and the mess and rubbish outside of the window was an eyesaw, however, we asked to move and got a larger room at the front of the hotel, we had to go back downstairs and ask for a tv remote. The noise outside from early evening to early morning was soooooo loud, shouting, swearing, laughing, the police were shouting too, loud traffic noise so all in all it wasn't a great night's sleep but you get what you pay for. Breakfast was very greasy, had to ask for toast, coffee, ketchup and condiments but it filled a hole
I have put this in the box above.
6.0 / 10.0
The location was excellent and the staff were very friendly and helpful. Breakfast was plentiful with a variety of choices.
The room was a bit basic and uncomfortable.
7.0 / 10.0
Good location in centre of town. Bed was comfortable enough.
Very tired decor, needs a little TLC. Not really good value for money paid.
4.0 / 10.0
Very comfortable room
The tv didn’t work. Has no remote. Asked several times and wasn’t offered any help with it was just told there’s no remote for the tv and we had a family room so the kids couldn’t watch anything.
8.0 / 10.0
Easy to get to and spacious room
No coffee sachets and can hear everyone outside
9.0 / 10.0
As always the staff are lovely, very accommodating
1.0 / 10.0
Location
Rooms were dirty and noisy, 3 flights of stairs to get to room.
Had to change rooms on Xmas day because of noisy generator outside window.
Stayed with my daughter who's face became swollon due to dust in room and pillow case.
Only stayed 2 nights instead of 3 left at 2am and got a cab home costing £300.
Promised beforehand to provide vegan dinner and sent me the menu.
Then told me day before that due to cancellations they were not doing Xmas dinner.
Was to late to book a meal at resterants they were all booked.
Ended up having a takeaway for Xmas dinner.
Since learnt from other reviews that the hotel hasn't cooked evening meals for over a year.
Was a nice hotel but hadn't seen much care.
Only one member of staff at any time that had to
Also serve breakfast which was bland.
Hardly slept at all.
On boxing day cleaner banged on our door several time asking if we needed anything from house keeping.
Which made it impossible to relax after very little sleep.
We left that night, couldn't bear to stay a minute longer.
It should state on your site that this hotel is not suitable for older people, had to carry our case up 3 flights of stairs.
Never again.
Horrid stay 0-10
1.0 / 10.0
Location, in the heart of a historic town.
The misleading information given on the hotel description - no restaurant whatsoever; wifi not accessible in all bedrooms; no suggested discounted car parking close by.
Extremely uncomfortable mattress on the bed.
Heating turned off overnight and into early morning (still cold at 9am).
Being the only couple there and then left completely alone when our drinks were served, we found the bar to be extremely melancholy and grim without even a hint of background music put on to give a bit of atmosphere to the place during the few evenings leading to Christmas.
Sadly, the place was completely lacking any welcoming atmosphere for Christmas and so we left after the first night of our three-night reservation.
8.0 / 10.0
A simple stay overnight accomodated my lateish checkin and happy with the room provided
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5.0 / 10.0
Beautiful building (very dated room decor but had some charm). Bed was comfortable. Hotel was quiet.
Heating was broken - provided with a wonky heater so room was warm. Wasn't warned this meant there was no hot water. Unable to shower either before our evening out or the next morning.
3.0 / 10.0
The character of the hotel
Saw a mouse run across the hallway outside our room.
Shower wouldn’t warm up.
Bed was hard and uncomfortable.
Was also not told how to open the main doors down stairs and we couldn’t contact anyone for ages to help so we were locked in.
And it was really noisy people shouting and screaming outside the hotel until 5am, there is a club opposite.
2.0 / 10.0
Good central location, right in the city centre
Prearranged early check in, and was told I could arrive from 1pm. Arrived at 1:40 to find noine on reception. Used the phone to call for assistance as the sign on the reception suggested. Almost 20 minutes later, phone ringing constantly, I was "greeted" by a member of staff angrily saying "okay, okay, I'm coming, you can stop now". Not a hello or sorry to keep you waiting. I said I was there to check in and got a snappy "well checkin isn't until 3pm". At this point I opened the app and cancelled the booking before explain I had already made contact and arranged an early check in for an additional cost, had been waiting close to 20 minutes and tried calling the number provided and been ignored. The response I got was "I was only through there"..... so then you'd have heard the phone ringing constantly! I was a paying guest who had never visited before, was i expected to go rooting around to find staff?
So, unfortunately I can't comment on the room facilities, bed comfort etc.
3.0 / 10.0
The authentic building and location are nice
On arrival I was asked not to try to shower for 2 to 3 hours or tr in the morning as there is no hot water because of maintenance. During g my whole stay there was no hot water what so ever so I had to use the towels and moisturised bloody towels to clean myself a bit. The room is cold no central heating either just a little oil radiator that tried its best to heat up the room. There was a loud party till midnight on a Friday night in the hotel function room. At least they played good music.
7.0 / 10.0
Location
We were told by reception there heating was not working but they were trying to sort it out which they put a heater in our room,no hot water until around 23.00 then in morning no hot water.Electric socket was un safe has my partner plug in heater which a spark was seen,door handle was hard to turn to get out of our room which we couldn’t get out until 5mins due to latch not turning properly with handle.Sink was cracked and plug hole lose fitting has it didn’t hold the water in the sink.This room needs some safety checks and also electrical checks has some of the sockets were not working.
1.0 / 10.0
Zero
No heating or hot water at the hotel. Had to leave
3.0 / 10.0
Nice old building in great location
Needs a lot of tlc. Light above mirror in bathroom didn’t work. Had to get them to put in extra bed as requested on booking. Room very small for 3 people and coffee provided was really cheap and nasty. Beds were uncomfortable and duvet was very light weight.
5.0 / 10.0
The location was ideal
Very dated hotel, needs a good overhaul. Heating didn't work so were given a plug in heater that had a wheel missing so had to be leaned against the wall.
Did not particularly smell very nice.
1.0 / 10.0
Nothing
Everything
1.0 / 10.0
The staff were great and kind.
The room is too cold, heaters not working properly. The worst thing is the shower, NO WARM WATER!! , I was freezing here 😫 what a shock
7.0 / 10.0
Breakfast was excellent surroundings lovely feel to it
No hot water couldnt have a shower. Washed in cold water. Wasnt life threatening
8.0 / 10.0
Lovely old building, great breakfast and friendly, helpful staff.
Heating wasn't working but we were provided with plug in heaters.
4.0 / 10.0
Good location
The hotel was freezing, no heating had to have to plug in radiators.
10.0 / 10.0
Beautiful welcoming and comfortable in an amazing town.
1.0 / 10.0
Lots of character & good location
Not clean & bed bugs!!!
4.0 / 10.0
Location was good.
Mouldy shower curtain, very uncomfortable bed.
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this inn has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this inn?
Parking is not specified as an available amenity at Brook Red Lion Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this inn?
We didn’t find pool listed as an amenity for this inn. It may be worth double checking if a pool is important for your stay.
Is Brook Red Lion Hotel pet friendly?
Yes! This inn is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Brook Red Lion Hotel?
We found 18 amenities for this rental. This includes business facilities, golf course (within 2 mi), concierge services, free wifi/internet, and non-smoking.
