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NH Puebla Centro Histórico

Top rated by guests

Property building

Bedroom

Bathroom, Bedroom

Bathroom

Restaurant/places to eat

8.3Excellent

(2,678 Ratings)

"Very nice place to stay"

Verified guest

Don't miss out! Price and availability may change

8.3 / 10.0

Excellent(2,678 Ratings)

Hotel in Puebla

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

About 60 mi southeast of Mexico City, this NH property is located just steps away from the magnificent Historical Center of Puebla, nominated “Cultural Heritage of Humanity”; also in walking distance from the downtown area, main shopping centers and .

Amenities at NH Puebla Centro Histórico

Pool

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Balcony or Patio

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Puebla

city location on map

Nearby attractions

Ex-Hacienda de Chautla

Ecoparque Metropolitano de Puebla

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.3Excellent

(2,678 Ratings)

"Very nice place to stay"

Verified guest

Don't miss out! Price and availability may change

$$$$

8.3 / 10.0

Excellent(2,678 Ratings)

Hotel in Puebla

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Puebla

city location on map

Nearby attractions

Ex-Hacienda de Chautla

Ecoparque Metropolitano de Puebla

Available Rooms

About this hotel

About 60 mi southeast of Mexico City, this NH property is located just steps away from the magnificent Historical Center of Puebla, nominated “Cultural Heritage of Humanity”; also in walking distance from the downtown area, main shopping centers and .

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Balcony or Patio

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.3 / 10.0

Excellent(2,678 Ratings)

100% verified reviews

8.0 / 10.0

A bit expensive given the lack of Wi-Fi and cable TV bad reception!

Friendly staff Clean Location

Poor wi fi Gim with poor equipment some not working

8.0 / 10.0

Short and sweet, definitely needed a wheelchair to make my experience even better

The location was very nice a lot of stores and restaurants surrounded

I didn’t like that they were didn’t have access to a wheelchair. I did definitely needed a wheelchair.

8.0 / 10.0

Great downtown location and friendly team

Ideally located two blocks from the Zócalo, close to major sights. Attentive staff. Offers a comfortable and clean bed for resting. The hotel includes a fitness center, rooftop pool, and parking next door. Breakfast provides made-to-order eggs with personalized options.

The bathroom needs significant attention. We were disappointed to find old, worn-out towels, leaking fixtures, and a slippery floor. Basic supplies like facial tissues were also not available. The soundproofing between rooms is poor. The air freshener in the lobby was very strong and a bit overpowering upon arrival.

8.0 / 10.0

Would consider it again.

Location good. Decent value

7.0 / 10.0

It's a nice spot for leisure, but not ideal for work or internet browsing.

We enjoy going to the gym area and appreciate the comfort of the hotel.

The internet connection in the rooms is quite poor.

8.0 / 10.0

Great water pressure for showers

Location was perfect for city center activities

Buffet. I have stayed at many NH hotels and this breakfast was not that great compared to other NH hotels .

9.0 / 10.0

Great location and attentive staff

Location is perfect, staff was very friendly and remembered one of us had dietary restrictions. Overall a very good choice in Puebla.

The WiFi and internet was abysmally slow in the room to the point we could use it.

10.0 / 10.0

Very nice place to stay

Very nice place to stay

4.0 / 10.0

Average hotel. A bit on the expensive side for the amenities that were offered.

Close to center.

Outdated hotel needs a make over.

10.0 / 10.0

Comfortable, friendly staff, fabulous location at a great rate!

Very comfortable bed, spacious room, excellent breakfast, wonderful staff-special shout out to Karen at Reception! A short walk from the main square and very affordable.

10.0 / 10.0

Great place to see Puebla from

- Very convenient location to see Puebla from - Nice, modern, quiet hotel - Spacious rooms, comfortable beds

- Could provide drinking water in the rooms

9.0 / 10.0

Great

Location , staff

Pool needs maintenance

1.0 / 10.0

False advertising and disastrous customer service!

On March 9, 2024, my girlfriend and I checked into the NH Hotel in Puebla to spend our vacation there. Unfortunately, we discovered that the pool area was closed. There was no prior information about this, neither on Booking.com, where the pool facility was advertised, nor at the reception. We chose this hotel solely because of the pool access (It was very hot in these days), so I went to the reception to inquire about it. The woman at the reception informed me that the pool had been closed for 2 days already and would not be reopened in the coming days. I had booked our room a day before, so a day later, when the pool was closed, and yet it was still being advertised on Booking.com. Having a pool at the hotel was important to us as the days were very hot and dry. The receptionist offered to cancel my stay and provide a full refund. Since I had paid through Booking.com, it was supposed to be handled through them. However, I was assured that the hotel would take care of it. Therefore, my girlfriend and I checked out a few minutes after our arrival and had to find another hotel in the midday heat. Unfortunately, I have not received any further information or refund to this day. The NH Hotel Puebla has thus violated several points: 1. False advertising 2. Lack of prior information 3. Lack of customer care After One Month I am still trying to get my refund because the hotel is not responding to my messages nor to Booking.com's customer service messages. False advertising is one thing and it's not professional but I can understand forgetting to update something can happen but it's the first time I've had such a disastrous customer service. I have never in my life found it necessary to write a bad review but in this case I strongly advise you not to book this hotel!

9.0 / 10.0

The breakfast makes this stay superb!

The breakfast made this stay superb

The rooms were a bit dated, the breakfast, staff and location made the stay excellent.

6.0 / 10.0

This is more like a 3 star hotel. There are nicer places to stay.

The location is very good. Within an easy walk to the attractions. The Hotel itself is ok. The room is somewhat comfortable.

Tea/coffee/milk/water is usually found in all hotels rooms but not this one. The bathroom is run down and the taps are wobbly on the wall. The pillows are very lumpy and not at all nice to sleep on.

9.0 / 10.0

expected more from NH

The hotel was OK, it is pretty outdated for an NH, I have definitely have better stays with the NH chain.

Outdated rooms, bathroom was clean but the sink was very rusty and clearly needed to be changed, as well as the shower head and the bath tub.

5.0 / 10.0

All in all, coming form Mexico City we feel it could have been a day trip return by bus

Location

Looked better in pictures, no duvet cover, towels smelt funny

6.0 / 10.0

Could do better

The room was of a nice size and the hotel is in a good location.

We were emailed multiple times in advance to check-in online but despite trying a few times, it never worked. The in-person check-in was slow. The room was quite dirty and there was a used plaster on the floor from the previous guest. They didn’t give us any bottled water. It was nice to have a roof pool but we didn’t end up using it because it didn’t look very clean. We were woken up by the cleaner banging on the door even though we had our do no disturb sign hanging on the door knob. The shower door doesn’t stop the water leaking all over the bathroom floor so we had to wade through water every morning. I think this could be a nice hotel but they need to make quite a few improvements before I’d stay here again.

10.0 / 10.0

All in all, we were very comfortable, it was an easy check in. VERY SATISFIED

Beds were very comfortable , room was very clean. Please keep up the good work!

Its not that we didn't like it, but I think lobby could be brighter, more lighting.

6.0 / 10.0

Pleasant

The location was excellent, very close to the city center. There was parking, although you had to pay a small fee. The room was large.

I visited before the pandemic, and I don't think they have spent much on the maintenance - the colors were very drab in the reception area and room. The restaurant lacked ambience.

9.0 / 10.0

Fine, practical abd relaxing stay

Location. Room size

The shower has a very small glass wall that lets a lot of water get out of the shower area and makes the rest of the restroom difficult to use.

8.0 / 10.0

100% recommanded

Great location, right in the middle of everything ! The room was spacious and very quiet day and night. The king bed was super confortable and the bed linen amazing ! SUPER GREAT VALUE

It is a bit old and some repairs should be done like, for example, changing the caulking around the shower door because the water link on the floor all the time !

8.0 / 10.0

Comfortable, clean hotel near the cenrto historico. Rooftop pool, good breakfast and safe car park

Comfortable, clean and well-placed hotel in the centre of town. Enormous king-size bed and access to pleasant pool on the rooftop. Efficient, friendly service and good breakfast. Safe car park next to the hotel. Good value for money.

Modern hotel which is comfortable but lacks a little charm. Good as a business hotel.

10.0 / 10.0

awesome

very close to the zocalo & a lot of local food spots.

breakfast was bit on the expensive side compared to restaurants nearby

8.0 / 10.0

Puebla is wonderful, and this hotel as well price and will located near the center of everything.

very helpful staff at the check-in desk, varied and ample breakfast. Only a couple of blocks away from the Zocalo and the cathedral.

small pool.

6.0 / 10.0

fair price

central location

Relative old infrastructure

8.0 / 10.0

Very good

Location was perfect. For 1 night, it did the job.

Even though it looks modern, the interior seems pretty old. Also, the staff were quite difficult to communicate with. A good hotel, but not exceptional.

5.0 / 10.0

Passable

Breakfast was great.

No hangers in closet, no water bottles, looks a bit run down.

10.0 / 10.0

Excellent

Very clean, great room, really good fitness room, the pool, and location.

Nothing. It was perfect

9.0 / 10.0

It’s my choice when I’m visiting there

Comfortable & centrally located

The breakfast is a bit overpriced.

8.0 / 10.0

Great location, terrific value and unbelievable value for money. Highly recommended!

Great location, modern and a terrific breakfast and unbelievable value. The hotel deserves a better ranking then it currently has!

10.0 / 10.0

Exceptional

Rooms very comfortable delicious breakfast Thanks

I didn't like to pay extra for parking

9.0 / 10.0

Superb

Everything the location

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