11 Cadogan Gardens and The Apartments

Air conditioning didn't work, had staff to the room twice and they told us it was working when it wasn't ! Error code kept appearing saying filter needs changing !

11 Cadogan Gardens is perfectly located and it is a beautiful area. It has access to Pavillion Road through the hotel which has many restaurants, cafes and boutique stores…..

The staff and service from all was impeccable. The location was very convenient, attractive and safe.

If you're considering a stay at this hotel, I strongly advise you to think twice, especially if enticed by their so-called room upgrades. Our experience was marred by deception and a lack of integrity, and I hope this review helps others avoid a similar situation. We booked what we believed would be the perfect room for our getaway, traveling over 9,612 km and investing significantly for a memorable stay. Imagine our disappointment when, upon arrival, we were informed we had been "upgraded" to a room we never requested. Instead of the garden access or second-floor room we specifically booked, we were given a mediocre room with a kitchen. They falsely claimed the room was the same but with additional space and a kitchen. Despite our immediate requests—three in total—to revert to our original booking, they dismissed our preferences, leaving us stuck in a room we didn't want. The room lacked the garden access and elegant decor we paid for. The staff explained there's no guarantee of receiving the exact room booked. This lack of assurance in honoring bookings left us feeling frustrated, as no effort was made to accommodate our original preferences or rectify the situation. After discussing the issue with reception, they finally admitted that all garden access rooms had been occupied. It became apparent that they knew the room wasn’t available in advance but chose not to inform us before our arrival and presented the "upgrade" as a benefit. The exit plan in the room revealed that the staff's claim about the room being more spacious was a lie; it was actually smaller. Fortunately, after our stay, we were able to dispute the charge through our MasterCard and received a refund for half the room price, thanks to their finding the hotel's actions unjustifiable. However, this was a small consolation for the stress and disappointment we endured, as it took us months of emailing Agoda and our credit card company. Had they been honest with us from the beginning and informed us before we arrived, we might have accepted the situation. Instead, we were deceived multiple times: first, by presenting the downgrade as an upgrade; second, by claiming the room was the same but larger when it wasn't. If you've already booked at this hotel, be skeptical of upgrade offers. To make sure the room you booked is available, email the hotel in advance to confirm your reservation. Don’t let them spoil your trip with misleading practices. Protect yourself from such disappointments and ensure you get what you pay for.