Grand Hotel Plovdiv
Top rated by guests





9.0Outstanding
(4,437 Ratings)
"Havuz, happy restaurant, rooms, pillows"
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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Located at the heart of Plovdiv, on the side of river Maritsa, Grand Hotel Plovdiv looks out towards Plovdiv Old Town and the picturesque Rhodope Mountains.
Business facilities
Airport transportation available
Shuttle available
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Top rated by guests
9.0Outstanding
(4,437 Ratings)
"Havuz, happy restaurant, rooms, pillows"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
Very nice staff and great breakfast
7.0 / 10.0
The hotel was clean and the staff were mostly helpful when we asked them anything. The breakfast had a large variety and it tasted good as well. The room we booked was great and for such a large hotel it was mostly quiet. The location of the hotel is great and we had included free parking for our stay although we were lucky to find a space to park.
A day before arriving we received a message from the hotel saying that pool visits cost 14 BGN per visit. When we arrived at the hotel we asked about this at the front desk and we were told that it's for the whole stay but to ask at the spa reception. The next day we asked at the spa reception and we were told that it's actually 14 BGN per person per visit (meaning until you exit the pool/spa area). This means if you would like to visit the pool twice a day on separate occasions it will cost (for a couple) almost 60 BGN per day. We were not made aware of this policy prior to booking and it is not indicated anywhere so I feel it's disingenuous to the hotel's customers. Additionally, it feels like the staff aren't aware of what the policy even is. It was also strange that out of 4 restaurants only 1 was working on a Sunday night. (not including Happy)
10.0 / 10.0
Havuz, happy restaurant, rooms, pillows
Casino closed
1.0 / 10.0
The lady at the guest relations desk was surprisingly rude and unhelpful. She repeatedly denied my concern without even trying to understand it. Only after I mentioned that I would leave a very bad review on Booking.com she did finally agree to help. Someone with such an attitude should not be working in guest relations — her behavior gives a very poor impression of the hotel and completely undermines the idea of good customer service.
10.0 / 10.0
We stayed one night in a standard quadruple room. The room was clean and comfortable, and we were pleasantly surprised to receive a sweet treat in honor of a holiday celebrated in our home country that day. The staff were exceptionally kind — in the evening, we asked to have the baby crib removed, thinking our little one would sleep with us in the double bed. Instead, the staff took the initiative to open the sofa bed and turn it into an additional double bed, so everyone had enough space to sleep comfortably. We truly appreciate this thoughtful gesture! Breakfast was varied and tasty, though quite crowded, as the hotel is large and hosts many guests, including tour groups.
Nothing
10.0 / 10.0
Location was perfect, walking distance to everything, I absolutely loved this hotel, rooms were gorgeous, spotlessly clean and Happy bar and restaurant is right next door
Nothing
10.0 / 10.0
Excellent hotel in the middle of Plovdiv. High quality rooms and attentive staff. Good breakfast and even underground onsite parking was free of charge.
All good
10.0 / 10.0
good location, Lovely hotel with spacious rooms and very nice breakfast
none
10.0 / 10.0
Breakfast is cheap for its contents.
It must be possible to have breakfast a little later than the allowed 10 am. Better English ingredient and dish explanations would be welcomed by guests.
8.0 / 10.0
great hotel with great amenities
10.0 / 10.0
Big and clean room . Good location. Free parking. We got free pass to the spa and the swimming pool. Good breakfast.
Nothing
1.0 / 10.0
location , clean and receptionists
At the entrance, there was a stand with black roses—I touched them and took a video. then I went outside to smoke a cigarette, and a security guard named Mario came up behind me and asked, "What did you steal?"—I was completely shocked. I've never seen such an amateurish, rude, and unprofessional staff member before. When hiring staff for your hotel, you should have an interview to test how they interact with guests; this security guard was disrespectful and unprofessional…
10.0 / 10.0
Spacious apartment, clean and had everything I needed.
N/A
9.0 / 10.0
We were upgraded to a luxury room that was large and very comfortable.
Location and free car parking were excellent.
Staff were courteous and we loved our stay at the hotel.
Breakfast was very good indeed.
The only thing we didn’t like was the shower as we both struggled to step into the bathtub which has a very high bath side.
I accept this is an age thing for us but a walk in shower is more user friendly.
9.0 / 10.0
Very smart room. Not too expensive. About 15 minutes walk over the footbridge into central town. Swimming pool. Very big modern hotel.
Not in the centre of Plovdiv - but 15 minute walk into centre
3.0 / 10.0
The music is terrible—too loud and omnipresent. For example, if you sit on the terrace at Café VIENNA, there’s music playing even outside! It’s very loud and of poor quality. Please understand that in a four‑star hotel, guests—especially foreigners like us—expect silence.
Yet there is noise everywhere: on the upper floors, in the restaurant, even in the lobby there is music. It makes conversation impossible.
Moreover, in Café Vienna there’s a very noisy fountain that stresses everyone with its constant sound.
In conclusion: the staff are pleasant, the breakfast is mediocre, and there is noise absolutely everywhere—particularly in areas where we are supposed to relax.
10.0 / 10.0
My heart stayed in this place. The hotel is luxurious, clean and extremely modern decorated. Thank you for our upgraded room as well as free access at Spa center of the hotel. We really loved the breakfast served with quality and delicious products. Very nice and helpful personnel. Thank you for the pleasant stay and we definitely come back again in Grand Hotel Plovdiv.
No remarks, everything was perfect
10.0 / 10.0
the hotel is located in the town center
the hotel is huge and very nice we got a room with a view on the 8th floor.
Breakfast was nice. The room was nice and large.
I could not get a spa appointment -for spa treatment you have to book ahead of time
8.0 / 10.0
Clean and modern
Corridors to the rooms are a bit dark
10.0 / 10.0
Excellent hotel, room and service. I used the swimming pool for free and got an free voucher for the casino. The staff were nice and helpfull and everything went as expected. I came by car and the parking was also included. Would gladly come again.
Nothing comes to mind.
8.0 / 10.0
Hotel is big and old but but renovated rooms are very comfortable .
I like this hotel in general .
Casino is also big but service strange . We were playing and ordered just some tosts .It came 1 hour later and they asked to we eat them at another table :)
Our car was in their park lot and it was free We just went out 12.30 and when returned to ask reception .She said that " after 12.00 you must to pay 3 BGN " .
I just looked to them and said ok .
All weekend , we spent time in their casino + stayed in a 3 room and that was their answer .
Its a very small point and nothing for me but I can just say I didnt like it.
8.0 / 10.0
central location friendly staff & value for money.
extra charge for car park after 12.00 !!
10.0 / 10.0
Special garage, continental breakfast, 7/24 information desk, quiet, comfortable beds, clean room.
9.0 / 10.0
As always a pleasant stay in this nice hotel. All you need is available. Free parking. In the center of the city. A lot of facilities to use. Nice breakfast.
10.0 / 10.0
Everything !!!!!
Nothing!!!!
10.0 / 10.0
We were pleased about everything with my family. It's a professional facility. We felt very comfortable during our stay.
Breakfast is so so. Not worth paying for it, next time we would skip it and go out for breakfast.
7.0 / 10.0
Location, 24/7 reception, restaurant in the hotel, room service and breakfast with multiple choice
Very warm, windows don’t open wide, it was very stuffy everywhere
10.0 / 10.0
very clean . great location close to the centre
Nothing negative
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Grand Hotel Plovdiv. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Grand Hotel Plovdiv pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Grand Hotel Plovdiv?
We found 3 amenities for this rental. This includes business facilities, airport transportation available, and shuttle available.
