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About this hotel
Set on the waterfront, Grand Hotel Palazzo offers panoramic sea views from both of its restaurants and rooftop pool. The hotel offers luxurious rooms with free Wi-Fi, and a spa with indoor pool, sauna, hot tub and fitness area.
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Set on the waterfront, Grand Hotel Palazzo offers panoramic sea views from both of its restaurants and rooftop pool. The hotel offers luxurious rooms with free Wi-Fi, and a spa with indoor pool, sauna, hot tub and fitness area.
Amenities
Pool
Air conditioner
Pets allowed
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Beachfront or waterfront
Gym or Fitness Center
Garden
Family friendly
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Booking.com
Ratings and reviews
8.5 / 10.0
Excellent(7,137 Ratings)
100% verified reviews
10.0 / 10.0
A real gem this one.
Arrival experience, parking, location
Absolutely nothing. Fantastic hotel.
9.0 / 10.0
This is a great place to stay, the staff are very good, location is good but not great without a car
Very good breakfast, front of house and wait staff amazing.
Better lighting on the floors
1.0 / 10.0
We relay appreciate the kindness we received and the bottle of bubbles was a great surprise. Great breakfast in the morn
This was the most amazing place we ever stayed.
We got the junior suite it was out of this world the views were fantastic.
7.0 / 10.0
Poor value for money
Beautifully situated on the promenade
Poorly maintained
5.0 / 10.0
average
once a grand hotel.. in need of serious renovation
6.0 / 10.0
A once grand hotel not so grand now
Great size room for a family.
Nice staff.
In need of a bit of TLC.
Needs updating and modernising.
e.g. The breakfast room we were in on the final morning had significant obvious mould on the ceiling.
3.0 / 10.0
Not worth the money not, even for one night.
Nice building from outside.
I stayed at this hotel, and unfortunately my experience fell far below five-star standards.
Cleanliness: The bathroom was particularly disappointing. The shower head was filthy, with dead insects stuck to the walls and visible mold in the grout. Overall, the entire bathroom felt unclean and poorly maintained.
Room Condition: The room showed clear signs of age and wear. It did not reflect the luxury you’d expect from a five-star property.
Breakfast: The breakfast was among the worst I’ve encountered at any five-star hotel. The food quality was poor, with a very limited selection and items that tasted stale. Presentation and freshness were severely lacking.
Service: Service staff seemed untrained and indifferent. Requests took a long time to be fulfilled, and there was no sense of genuine hospitality or attention to detail.
Value for Money: Given the substandard cleanliness, outdated rooms, disappointing breakfast, and lackluster service, the price was unjustifiable. This stay was not at all representative of a proper five-star experience.
Overall, I would not recommend this hotel unless significant improvements are made.
9.0 / 10.0
Golden age seaside glamour and comfort with sweet service
It’s wonderfully glamorous and redolent of a golden age. It is a little faded and outdated in places but dare I say in a good way - everything that really counts is great, space, storage, amenities, comfortable bed and incredibly soft linen and pillows and attentive and kind reception staff.
Minibar is outrageously overpriced and the hotel is not near any convenience stores so it’s a bit mean to charge such high prices for soft drinks - the next night I paid half the price for a coke in a similar quality hotel in the middle of Florence. Also the pool opening at 11am when that’s checkout time makes you wonder what’s the point of having a pool in the first place if you can’t have a dip before breakfast.
1.0 / 10.0
Rude, humiliating and absolutely not pet-friendly – avoid at all costs
We travel frequently, but we have never experienced anything as offensive and humiliating as we did at this so-called hotel.
We arrived with our elderly, blind dog, who briefly urinated on a side wall near the fence – not near the entrance, not in front of guests, and not in a common area. Out of nowhere, the hotel porter started yelling at us, demanding to know “what that was supposed to mean” and insisting that the dog should have gone to the garden. There were no signs, no instructions, no decency.
To make it worse, he refused to help with our luggage, choosing instead to “sanitize” the spot while demanding an apology from us for something entirely accidental. He treated us like criminals – not like paying guests who had just been charged €35 per night for a dog. For that price, we didn’t even get a bowl of water, let alone any hospitality. Clearly, the hotel charges for dogs just to make money, while actually despising their presence.
The porter’s behavior was arrogant, condescending, and hostile – and frankly, it felt discriminatory. We were treated with open disdain, and we can’t help but feel that it was because we weren’t locals. He even looked like a caricature of Mussolini – full of rage and entitlement. If we weren’t civil people, we might have responded the same way he did – aggressively and without class.
This place is not pet-friendly, not people-friendly, and certainly not worthy of your time or money. We carried our own luggage, swallowed the humiliation, and left with one clear thought: never again.
10.0 / 10.0
Fantastic sea front hotel
Fantastic hotel, I was given an upgrade to a sea facing suit with a balcony, absolutely fabulous
Nothing
10.0 / 10.0
Elegant, yet homely, in stunning surroundings
Elegant, yet homely hotel and facilities of a high standard in absolutely stunning surroundings. Tuscany at its best. Like being transported back to an era of landed-gentry-leisure. Gorgeous breakfast in the garden.
No complaints
9.0 / 10.0
Beautiful property with fabulous staff
The staff are incredible. The front desk and restaurant staff took great care of us. The hotel is beautiful and the rooms very comfortable. Had a great nights sleep in a very quiet room. The breakfast on the patio with gorgeous views of the sea is a great value. We also enjoyed the rooftop pool. Great location and an easy bus ride to the canals and train station.
We loved everything!
8.0 / 10.0
Not 5 stars
The breakfast was delicious. The room was lovely. They gave us a bottle of Prosecco for free. The service was lovely!
The terrace is in renovation so not looking good. The gym is pathetic and I would propose the hotel considers finding a room upstairs for the gym - one with a view. The. Carpets need changing.
8.0 / 10.0
As It was overall nice stay, room with the nice view but quite noisy street below. Plus that the nice promenade is right
Staff was kind and helpful at the reception, very nice view to the sea and central location, however quite noisy because of the busy street in front of the hotel.
Room was quite small as well as the clearness was 6 out of 10. Bathroom gives a feeling of an older hotel
7.0 / 10.0
Needs a bit of Renovation
The room was hot and stuffy, the central air conditioning isn’t switched on till later in the season. My room was 27C when I checked in. I had a shared balcony, so I couldn’t leave the doors open to air the room. The shower from the room above leaked badly into my bathroom. However the staff were nice. I was kindly ‘upgraded’, to the room that I had booked online 😂. Not a bad hotel, but could do with some renovation.
10.0 / 10.0
Great hotel to stay at when visiting Tuscany.
This was a really lovely hotel with really helpful and friendly staff. The room was lovely, the view was lovely and it felt like a true 5 star hotel. Thanks for having us!
7.0 / 10.0
Restful and elegant night by the sea.
Fantastic breakfast. Beautiful room with high ceilings. Great location across the street from the Terraza Mascagni. Pleasant staff. Nice upgrade to a better room.
Room could use a bit of refurbishing but it was very quiet and comfortable.
10.0 / 10.0
Fabulous hotel in stunning location!
Lovely, warm and friendly staff, superb location, huge comfortable room and bathroom, stunning view, and terrific breakfast. A kettle and coffee maker in the room completed the comfort! The room was impecably clean, the bed comfortable,, and the water hot. There was parking on the street right at the front. A wonderful stay that will be remembered with great pleasure.
I would have liked to stay longer!
9.0 / 10.0
Very relaxing
Breakfast was very nice, pool was very refreshing
All was good
9.0 / 10.0
Our front room with balcony was lovely. All staff were highly trained in service and friendly faces welcomed us in all p
This is a beautiful hotel with wonderful views to the front. Sadly modern development has been allowed in the vicinity.
I wouldn’t have like a room at the rear of the hotel because of ugly development.
5.0 / 10.0
Over priced stay that they don’t care unless your local
Started off with the girl at the desk calling us a cab to go to the city center. The cab driver who spoke good English took us to a remote grocery store and all of the sudden couldn’t speak English. Charged us 34 euro to bring us back. Totally ripped us off. The hotel could care less.
On a good note the restaurant was fantastic but they clearly do not like Americans there.
Same as above.
10.0 / 10.0
Do it! Great value great place
Everything
Nothing everything was great , beach and city wasn’t what we expected but hotel was amazing
10.0 / 10.0
I had a wonderful experience at . Every staff member I encountered,
The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting downtown GH Palazzo Suite & SPA.
N/A
8.0 / 10.0
I had an amazing stay, I want to specifically comment on the wait staff and bar tender at the restaurant, they were warm
The kind bartender, the beautiful views, the vibe !
Some things probably need some maintenance
9.0 / 10.0
I had a wonderful and restful 4 days at the GH Palazzo.
I love staying at the GH Palazzo. It was quite and restful. The staff is friendly and helpful. I spend most of my days lazing at the pool on the top floor. Although it was full I never felt crowded. I never had any breakfast at the hotel so I cannot comment on the food. I like the fact that the restaurant at the pool functioned separate from the hotel and you settle the bill as you make use of their services. This avoids a surprise bill when you leave.
Nothing
2.0 / 10.0
They have 5* on this hotel but true os that it is max 3*.
Sea View for the room was great.
Hotel is very dirty. A specialy bathroom. It was ugly dirty !
There is almost nothing to do in this hotel.
Only small pool at top floor.
I was hope to use gym, but it is very difficult becouse aircondition is not working there and there is aprox 30 C. And very wet from Spa next door.
10.0 / 10.0
Staying in historical Livorno
The ‘grandeur’. But above all: Andrea, the ‘parking man’! What a nice guy. Thanks Andrea for helping us to decide where to eat.
Nothing
7.0 / 10.0
Good
The location and views were great, the beds and pillows were so comfortable .
The pool hours were short
9.0 / 10.0
Very enjoyable stay in a clean, comfortable and spacious hotel.
The staff were very friendly and helpful. The rooftop pool was lovely - unheated but very refreshing on a hot day. There was an excellent choice for the buffet breakfast. Our room was a good size. Although we had a room overlooking the main road to the front of the hotel we weren't disturbed by traffic noise. The air conditioning was effective.
Restaurant was very expensive but otherwise we liked everything. Just to note that the hotel is some way out of the town centre which was fine for us but might not be for everyone. There are buses running past the hotel though.
9.0 / 10.0
Greatest location on the side pf the Mediterranean!
The location and the beauty!
Loved all of it!
10.0 / 10.0
Clean, comfortable, swanky. Loved it. Great rooftop pool.
The rooftop pool was amazing to relax at. Rooms were so clean, large, and the bed was extremely comfortable. A great place to stay before a flight out of Pisa airport. Highly recommend, would stay again. Breakfast was also amazing.
10.0 / 10.0
We had truly unforgettable experience!
Staying in one and only 5-star hotel in Livorno,
deciding last-minute,
arriving after midnight to the old, but well reconstructed, Palace by the sea,
being checked-in by a welcoming FO Night Manager,
having upgrade to the one of the most fantastic rooms I’ve seen in my life:
with huuuuge balcony, overlooking sea, ships, Terrazza Mascagni, Lighthouse far away…
having gorgeous breakfast with a variety of choices for every taste,
then having a quick dip in the rooftop pool.
Was I dreaming? Seems like that.
Definitely the best option in Livorno (also with a gym).
Thank You, Grand Hotel Palazzo, for your hospitality and amazing memories!
Everything’s perfect!
10.0 / 10.0
Exceptional
we liked everything about our stay and staff is excellent, very professional, helpful and kind
10.0 / 10.0
Exceptional
The hotel was amazing,but the most outstanding was the kindness and helpfulness of the colleague Alessia. During our travels so far, we haven’t meet such as a cute person at the reception.
8.0 / 10.0
nor very well satisfy
Welcome from the reception . Room .
Restaurant , personal very disorganize and inappropriate how they treat the gust , they focus only on the local people with a big group avoiding the guest coming from ashore , quality of the food , waiting time .
8.0 / 10.0
An excellent stay first time in Tuscany.
Good breakfast plenty of choice.Location superb.
FAQs
Is parking included with this hotel?
Yes, parking is listed as an amenity at GH Palazzo Suite & SPA. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at GH Palazzo Suite & SPA. Enjoy the water!
Is GH Palazzo Suite & SPA pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at GH Palazzo Suite & SPA?
We found 15 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and smoking allowed.
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