4 Bedroom Apartment on the City Center

Location, space was awesome; great size for a group. We loved the dining table. Was quiet and had everything we needed.

The rug in the dining room was slippy! The floorboards and a couple of nails were loose in the living area.

Location was a short 10 minute drive from the airport and probably 10 minutes walk down into the city and the sites. From start to finish communication was fantastic and check in was easy even to the point where I was receiving extra instructions whilst in the taxi from the airport. We were met at the property by Miguel who gave us a tour and spent some time telling us all about the city and the best places to go. The apartment itself was extremely well presented and just like the pictures. Very comfortable indeed especially after a long day exploring. All rooms had heaters/Aircon so you will be comfortable any time of the year. There was nothing to fault it. Thank you for a wonderful stay.

The location was perfect, just something to note is that there is construction on the street right now so when taking a taxi we had to book it around the corner. Other than that the place was super spacious, perfect for a group of friends. It never felt tight and was really stunning with the pieces of art around the house and the great facilities. It had lots of personal touches.

We stayed 3 nights. The host was friendly, attentive and responded quickly to messages/questions but failed to have the safe open until half our stay was over. Convenient location - 2 metro stops from the city center, close to Alfama neighborhood, and many good restaurants including Ramiro. Apartment had lots of character, lots of windows/sunlight, and a spacious living/dining area. There were 6 beds and 2 full bathrooms to accommodate our group of 5.

We failed to thoroughly check for bed bugs when we checked in. 1 guest saw black dots on the white sheets on the 2nd day. 3 of the 5 guests had bites on the 2nd/3rd day and we thought they were mosquito bites. Turned on the lights the morning we checked out and found bed bugs crawling on the pillow/sheets/wall of the far right back room. The itchiness and the inconvenience of the situation ended our trip on a horrible note, worrying that we were carrying the bugs back home to our families. We notified our host immediately - he was apologetic and it sounded like he was taking care of the bugs with his cleaning team. We also contacted customer service at booking.com and they worked with the host to provide a ~24% refund of our accommodation.