Majestic Elegance Costa Mujeres - All Inclusive

I loved the pool activities and the gym offerings. I also REALLY enjoyed the Italian and Japanese restaurants! The food was sooooo good! The room service lunch and dinner menu was also VERY expansive and quite delicious!

So the person who I came with and I upgraded our room during check-in to where we were supposed to have a concierge. His name was Jormon. Besides the very first day we met, we never saw him again. I feel as though, had I not reached out to him first, I also wouldn't have heard from him during the entirety of our stay. There were two days I reached out directly. One was regarding an issue with some things we'd requested in our room that hadn't been followed through and the other was regarding an issue with our toilet. For both occasions, he was not on the premises, and directed me to another resort department (who were VERY helpful). I have been to other resorts with concierge service and their attention to detail and constant communication was A1! Additionally, another friend of ours who also had this service was overjoyed with her person. She screenshot and sent me the communication he had been providing her! He sent daily greetings and schedules of things happening around the resort. He'd also taken her on a tour of the whole place so she would know where everything was. This is the type of attention to detail and service I am accustomed to when I pay for an upgraded "Diamond" status. Beyond that aspect, the music at the club could've been a bit more "diverse." It seemed to cater more to a "specific" type of crowd.

It was beautiful, spacious, and very clean. Most of the food locations were great and the drinks were good.

Laundry service was difficult and there was one place the food was so terrible.

The location, the staff and the entire setup. We checked in on a Friday and there was a Mexican show, it was mind blowing and the food options were amazing. The steakhouse has some succulent steaks.

The checkin time was too long even though I had done a pre-checkin.

The outside was beautiful and the main entrance and surrounding areas were pristine.

When I got there the guy taking the reservations made us feel like we would not be able to enjoy the full experience with the wedding party because we’re on the family side. We paid extra for the adult side and Majestic Clubs that we didn’t even use. This is our 4th time going to Cancun and this venue is extremely over priced. The room needed deep cleaning the floors weren’t properly swept and it had mold spores on the bathroom walls. The couch was rough, and both the couch and chairs needed to be steamed clean. We enjoyed hot water one night of the stay. All other days shower water was warm damn near cold. The food was ok. I’ve had better at other resorts.