Majestic Elegance Costa Mujeres - All Inclusive

The property and staff were amazing, I loved having a butler he made sure I was taken care of my made all my reservations. I LOVED that they are premium liquor options, that's not typically with all inclusives.

It was not a issues for me since I had no plans on leaving the property, but It is far from night life or outside dining.

Very clean. Staff were friendly and very professional. Great food and drinks. Beaches were pristine and comfortable - no seaweed and perfect sand. The excursion to Chichen Itza was fabulous. It was perfect except the excursion to Isla Mujeres.

The excursion to Isla Mujeres (made through you) was horrible. I was not aware that snorkeling was so limited. The first spot was not an option because I am over the age of 60. The second spot was very congested and did not appear to be safe with the number of boats in the space. I thought I could snorkel off the beach but they did not provide any services on the beach. In fact, the excursion dropped you off at a public overcrowded beach and left. There was very limited space to swim and no snorkeling options. It was busy with many little shops and locals constantly trying to sell you items. No one from the excursion company was there if there were any problems. For an upscale resort, I expected that you contracted with excursion companies that provided safe and matching high quality care. Very disappointed and a wasted day. I just waited for them to return and take me back to the resort.

The property grounds are beautiful with so many restaurants and things to do each day

My butter search was inattentive compared to my friends butler

I love the beach area, the steakhouse, the Mexican restaurant, the bars, and the sports lounge

The breakfast buffet, French restaurant, resort is starting to show its age