Two Bedroom Apartment with Balcony

The host and concierge and even the woman who came to clean the house on our departure day were rude. I arrived 3 hours after my friends and the concierge didn't want to let me to the house, she was pretty rude and speaking in Russian saying some rude things about me. She didn't know that I understand Russian. The host (woman) said that she called us several times in order to get the money but we didn't receive any call from her. We bought a Ukrainian sim card in order to make things easier. And one morning she came to the house to get the money but she was so rude that at first, I didn't get what was the problem. On our last day, we were waiting for a cab, and the woman who came to clean the house after us, yelled at us as something serious happened. The house overall was ok but the treatment that we experienced was so bad that I am and my friends are pretty sure that we are not going to stay at this property ever again.