Best Western Premier Sonasea Phu Quoc

The three-bedroom villa was excellent, spacious and comfortable, and completely changed our experience. The resort itself has great potential and good facilities, though as a whole Vietnam is still behind with customer service. Special recognition to Andrew from Guest Relations, who genuinely listened to our concerns, took action and turned a disappointing start into a very enjoyable stay. Thala spa was amazing!

The original 3 bedroom suite was very outdated despite being one of the top room categories. We experienced faulty TVs, master bedroom AC issues, an unexpectedly shared toilet, algae around the pool corners and a sewage smell around the pool area. I also developed a skin rash which I suspected was from the bedding. The rooftop lounge closes at 10pm, late-night room service is very limited, and airport transfer times are not flexible. Breakfast looks impressive with a large spread, but the actual options are quite repetitive. Our initial concerns were also not handled well until Andrew stepped in on the second day.

The staff is super available and gentle

Nice location, hotel is amazing and has all the amenities with nice beach.

Location, on the beach. Peaceful

Was overall pleasant. Food was good.

The hotel was very dated so doesn’t really look like the photos. For example the pool tiles are broken a lot and the rooms are old. The bed we slept on was visibly very old as the mattress was worn out from where the other guests had slept overtime. Not really what you’d expect from a 5 star resort. There was also a kitchen but no utensils (we were told they aren’t provided when we asked) so not really sure what the purpose of the kitchen is.