Hotel Bergsonne Rigi Kaltbad

The room was clean and comfortable. The views were absolutely stunning. Staff were friendly and accommodating. I would absolutely stay here again.

Views and staff friendliness.

The hike up and down but that’s just because I’m out of shape.

The manager was honestly the highlight of our stay — incredibly kind, attentive, and professional from the very first moment. The level of service we received made us feel truly welcome and cared for throughout the entire time we were there. Our room was beautiful, comfortable, and perfectly clean. What made it truly special were the breathtaking views, which we were able to enjoy during our short stay from Sunday night to Monday morning. It was a memorable and very pleasant experience. We are genuinely very grateful for the warmth, dedication, and hospitality shown to us. Thank you for making our stay so enjoyable. We would definitely love to return in the future and highly recommend this place to anyone looking for a wonderful and relaxing experience.

Staff (2 ladies) was very friendly and trying to do their best to accommodate all guests requests.

Communication with any staff of the hotel prior of arrival was non existent. Although we did have a couple of questions re the room, we could not reach the hotel, neither by the 3 phone numbers given nor the official email. The hotel itself seemed to be understaffed and the lady at the front desk (upon check-in) overwhelmed with the request made for an extra bed during booking process a view day earlier.