Hotel Bergsonne Rigi Kaltbad

Views and staff friendliness.

The hike up and down but that’s just because I’m out of shape.

The manager was honestly the highlight of our stay — incredibly kind, attentive, and professional from the very first moment. The level of service we received made us feel truly welcome and cared for throughout the entire time we were there. Our room was beautiful, comfortable, and perfectly clean. What made it truly special were the breathtaking views, which we were able to enjoy during our short stay from Sunday night to Monday morning. It was a memorable and very pleasant experience. We are genuinely very grateful for the warmth, dedication, and hospitality shown to us. Thank you for making our stay so enjoyable. We would definitely love to return in the future and highly recommend this place to anyone looking for a wonderful and relaxing experience.

We got a really nice room with an amazing view. Breakfast was really nice and the staff was friendly.

We arrived at the hotel to find that it was completely empty. No staff, no guests. We called the hotel telephone number and spoke with someone who was surprised that we were at the hotel despite having a confirmed reservation. He was able to help us find and open a room which we could use. The price included breakfast, but as the hotel was empty, we had to go to the hotel near the railway station for dinner and breakfast the next day. The owner refunded an amount for breakfast, but the bank fees took most of the refund.

The price for the room with breakfast was much too high for the service we received. It was low season and the hotel should indicate that it is closed and not accepting reservations rather than lure guests to a "ghost hotel".