Apartment Parque Santiago 3 oceanfront + beach, heated pool, WiFi, Terrace

Very helpful and friendly host, who helped when we needed. Perfect for our stay of 6. Would stay again

the apartment was generally ok, i did not like that there were no winows in the bedroom.also the lighting was very poor, the lamps needed bulbs.

The apartment is situated within the Parque Santiago III complex, which has beautiful grounds and a good supply of cafes etc. It is close to a supermarket and all resort amenities and one of the nicest beaches in the area. The apartment was a good size, but more shelves and some towel hooks/rails would really help. Nice garden view, but the balcony itself is rather cluttered. It was good to have a dishwasher, but this is not listed as one of the amenities in the apartment so we didn't know to bring tablets for it. Having a washing machine (listed) was very helpful. The apartment is privately let by the owner and is therefore excluded from the services provided to general hotel guests. As a result, we were offered no cleaning of the apartment, despite staying there for two weeks. A supply of clean towels and bedlinen was dropped off, but left to us to organise. Some extra bin bags would have been useful. Regular guests have a wrist tag/card access to the many alternative access points to the complex, but we did not have card access provided so were only able to access through the main entrance to the hotel and then had to walk all the way round - sometimes with heavy shopping. The television gave us access to Netflix via our own subscription, but the main terrestrial service via antenna to the apartment was not working. We asked the agency contact for help in resolving this, but didn't get a response. An enjoyable stay overall, but with minimal support/service provided.

I have stayed on this hotel complex many times before but in different apartments. It is in a great location in relation to local amenities, especially the excellent supermarket which we enjoyed our daily fresh croissants from.Parque Santiago itself was disappointing compared to previous years. Swimming pools and splash park were often closed due to emergency cleaning, Jacuzzi was closed for a whole week due to renovation and the restaurant Atlantico had incredibly poor service and very disappointing food on offer. I booked this particular apartment, as it had two bedrooms and bathrooms, which would be big enough for a family of four. However, the sizes of both bedrooms were rather small and there was nowhere, were you could put and open up your suitcase other than on the floor or on your bed. The wardrobe was also very small for two people.The two refurbished bathrooms were of a good size, but lacked a towel rail or hooks to hang up your towels. Also a shower caddy for your shampoo and shower gel would have been a really good idea, instead of having to leave it on the floor of the shower!The kitchen was okay, although we had to ask for more teaspoons( there were only 3 in the cutlery draw) more water glasses and cereal bowls, which we all got delivered during our first week. A bonus, however, was a dishwasher, which was not mentioned in the description of the apartment.The balcony had a nice view over all the lovely plants, but felt rather cramped with the table, chai