Hotel Eden

Pros: - The property looks modern and relatively new. Cons: Without a doubt, one of the worst hotel experiences I have ever had. The modern appearance of the property is probably the only positive thing I can say about this hotel. Everything else was a complete disappointment. 1. The air conditioning is absolutely unacceptable. I have stayed in hotels all over the world, and I have never encountered an air-conditioning system that is programmed to shut off every three hours. Every time it turns off, the guest is forced to get up and turn it back on manually. This is ridiculous and completely unacceptable for a hotel. Guests should not have to wake up during the night just to restart the air conditioner. 2. Refusal to provide a second room key. The reservation was for two guests, yet the receptionist refused to provide an additional room key and simply said, “We only have one key.” This is an absurd policy and an extremely poor level of customer service. Two paying guests should not have to share a single key simply because the hotel cannot or does not want to provide another one. 3. The bedding situation is beyond ridiculous. In every hotel I have stayed at around the world, the bed is properly prepared and ready for the guest. Here, the duvet cover was placed on the bed while the actual duvet/blanket was left inside the wardrobe. Apparently, if you want to use the blanket, you are expected to take it out yourself and stuff it into the cover yourself. Are guests supposed to do the hotel’s housekeeping work themselves? This is not what anyone expects when paying for a hotel room. 4. The breakfast was absolutely terrible. The breakfast selection was already very limited, but what made it even worse was the complete lack of basic information. None of the few dishes on display had labels indicating what they were or what ingredients they contained. As a guest, you are simply expected to stand there and guess what you are looking at. This is particularly unacceptable for guests with food allergies, dietary restrictions, or specific dietary preferences. Properly labeling food is one of the most basic standards of a professional hotel breakfast service. The lack of organization and information made the entire breakfast experience frustrating and unpleasant. 5. The most serious issue: a complete violation of privacy. I requested slippers and contacted reception to report that there was no soap in the bathroom, as the existing dispenser was completely empty. A few minutes later, someone knocked on my door. Before I could even respond, the staff member opened the door and entered my room. This is completely unacceptable. I was inside the room. The door was closed. I had not given permission for anyone to enter. Knocking on a guest’s door does NOT give a hotel employee the right to walk in before the guest has answered. This is not simply “poor service.” It is a serious failure to respect a guest’s privacy and personal space. I have stayed in countless hotels, and I have never experienced such shocking behavior. Final verdict: This hotel may look modern from the outside, but its service, policies, breakfast standards, housekeeping, and—most importantly—its complete disregard for guest privacy are absolutely unacceptable. This is easily the worst hotel experience I have ever had. I strongly regret choosing this property and would not recommend it to anyone. If you value basic hospitality, privacy, comfort, cleanliness, and common sense, stay somewhere else. The modern building means absolutely nothing when the most basic standards of hospitality are missing.

Unless you are driving; This hotel only for the fit one as you need to go up and down the hills and lots of stairways to the old town of Mostar. I booked and paid for 3 nights but had to checkout the next morning due to the above. No refund and I had to pay tax for the first night I stayed. Nevertheless, the view from my room was spectacular. TO NOTE this hotel DO NOT provide kettle, toothbrush and water. Anything in the fridge is chargeable.

We found this hotel just by chance, but we are so glad we did. Hotel is on the hill, on the east side (which is unfortunately still important to some people), very short walk from the old bridge. Great views of Mostar. Lots of food options for breakfast. Huge rooms. Highly recommended.

Excellent hotel on a hill near to the iconic bridge. Modern rooms, friendly staff but about 5-10 mins of a climb if you are not fit. Great exercise if you are