H10 Casanova Hotel

Good location, 10 mins to Plaça de Catalunya . The hotel is very clean and rooms a good size Roth modern bathroom. We had a street facing room which was lovely and was not noisy at all. Great selection of breakfast items for everyone’s different wants. Including fizz at breakfast. We walked down to the cruise port from the hotel which took us 25- 30 mins to the cruise port bus .

Clean and great location.

I had the most wonderful two-night stay here just before setting sail on my cruise! This hotel is truly in the perfect location—tucked away in a quiet, peaceful spot, yet just steps away from fantastic restaurants and shopping. It was so incredibly walkable, and I felt completely safe exploring the area. What really made my stay special, though, was the staff. They were absolutely amazing! Having kind, attentive service is so important to me, and they truly went above and beyond. They even let us check in early, which was such a lovely bonus and a great start to the trip. I would stay here again in a heartbeat!

Upon arrival at H10 Casanova, we were greeted by a welcoming member of staff named ***who took our payment for taxes (as they are included at the time of booking) and informed us that our double room was not ready. This was understandable as we arrived before 3pm. Regardless, we were asked what bed type we would prefer (although I requested a double bed at the time of booking) and given the option of leaving our luggage. While we were speaking with her, *** colleague (who was not wearing a name badge) who was a few feet away at the desk approached her to engage in a conversation in Spanish. He did not acknowledge us before doing so. Immediately after, ***gave us the option of upgrading our room at a cost. This lead us to assume that he had advised her to upsell. We considered upgrading, particularly as it was our anniversary so I enquired about the deluxe room. ***explained the room was nice, had been newly refurbished and had an espresso machine in it. Hoping there would be some alternative benefits, we asked about the size of the room. At this point Marta's colleague interjected and began speaking to her again in Spanish. He had still not addressed us- although it was apparent that he was speaking about the matter in question (I picked up on a few words as I was consciously paying more attention). We asked for clarification about the size of the room and at that point, he interjected by reiterating what Marta had already said about the room adding in a rather dismissive tone that the room was generally the same size as the one we had opted for. I should note that no one else was waiting and it was rather quiet at the desk. We asked whether we could have a look at the room and ***agreed to take us up. Again her colleague spoke to her in Spanish before she explained that we could not compare the rooms before deciding as it was company policy. We accepted this and went up to see the deluxe room which we decided against as it did not seem too different to the standard double that I booked online. When we returned to the desk, ***answered our questions about the gym, dietary requirements and breakfast etc. and advised that she would call if a room became available sooner than 3pm. During this time, two other couples checked in with the other member of staff and went to their rooms. Perhaps they opted for a deluxe room or single beds. Leaving our luggage with ***was hassle free, then we went to bar to order a soft drink and some light snacks so as not to spoil our appetite before a meal later on the afternoon. The bar staff were pleasant and patient as we enquired about the ingredients in the snacks due to my dietary requirements. Before heading out to kill some time- although we were rather tired after a long working week, I went back to the desk to enquire about prices of the spa facilities. At this point ***informed me that she was about to call me as a room had become available. Of course, we were pleased to hear this. We were given our key and when we got to our room, we noticed the room had two single beds so called reception and spoke with ***who asked me to come to the desk. When I got there, she apologised and explained that she could arrange for housekeeping to put the beds together explaining that a gap (which I asked about) would not be too noticeable. Again her colleague proceeded to interrupt our conversation speaking to her in Spanish. I acknowledge that bed choices are subject to availability, however, I opted at the time of booking, confirmed at the desk when checking in and was never informed there would be an issue so this was disappointing. I returned to the room to inform my partner, and this point, the dismissive attitude of *** colleague (who although speaking about us had still not addressed us directly) had dampened the start of our stay and we decided against this. Soon after, *** called back to advise that she was sorry about the inconvenience and would be u