BKLYN House

Staff was friendly and accommodating. We needed help with car parking, as in Ontario all hotels have own parking lots. We adapted quite well. Delicious coffee!!

Very accessible by public transit and ride share services. Stayed there to attend events at the knockdown centre, perfectly located just 15 minutes away.

Upon arrival, Ms. Ahulawana was kind & professional. Every staff member expressed a true mindset of care with professionalism. A fellow resident had us up in the middle of the night/morning, the male staff expressed care with problem resolution without disrespect to anyone, quite impressive. Mr. Juan, stayed busy, always tidying up the surroundings, with kind smile. Ms. Rose, straight to the point with clarity. All a 5 Star, will gladly stay upon next NYC visit.

From the outside and in the lobby, this hotel appears to be a decent place to stay. Unfortunately, that impression changed the moment I walked into my room. To start, my room was located in the basement with no windows and no ventilation. That was my first red flag. I immediately asked the front desk if I could be moved to another room, but I was told the hotel was fully booked due to the World Cup and that nothing else was available. Thankfully, the mini-split AC unit kept the room at a comfortable temperature, but the issues continued. I discovered that no towels had been provided, and housekeeping was only available upon request. Every time I requested clean towels, they were worn out, low quality, and left lint all over my skin after drying off. They were literally falling apart. After the first night, I noticed extensive black mold covering the bedroom-side walls that backed up to the shower. The mold started near the baseboards and extended all the way up toward the ceiling, even pushing through and staining the wallpaper. It was clear this wasn't a recent issue, but rather the result of long-term moisture intrusion that had never been properly addressed. Given the lack of windows and ventilation in the room, this raised serious concerns about the air quality and my health. I returned to the front desk, pointed out the mold, and insisted on being moved. The staff showed very little concern despite the obvious condition of the room. The only alternative they offered was another basement room just two doors away. I accepted because I had no other choice, only to discover that the second room had an even worse mold problem. At that point, I only had one night remaining, so I stayed. The hotel offered no refund, no credit, and no acknowledgment that there was a serious issue with the basement rooms. I strongly recommend avoiding this hotel for your own health and well-being. Based on my experience, the basement level appears to have significant moisture and mold issues that require far more than cosmetic repairs. The neglect wasn't limited to the guest rooms. The common areas—including the lounge, gym, and bar—also appeared worn and poorly maintained. Overall, it felt like the property was operating with minimal investment in maintenance or guest comfort, and the condition of the basement rooms made me question whether they should be rented to guests at all.