Sara Placid Inn & Suites

Great location

Did not get room serviced after the 1st nite - it was weird, I was expecting it, even left the room when I saw they were cleaning the rooms but they skipped my room. It would have been nice & they should have texted me to ask if I needed anything. Also, the heat unit was separate from the air conditioning and was confusing ….. it got really cold when I was there (47 degrees) and again, it would have been nice to receive a text to explain how to use the separate units. No one on site to ask - only way to communicate with property management was by text. Ok, but seemed a little lax

Quiet, clean and spacious with great air conditioning and black out curtains. Easy parking and a beautiful view central to Saranac Lake

Cleanliness and location

Needs updating

This was the cleanest motel room I have ever staryed in. The staff was very helpful. We had a kitchen in our suite. It had everything, including a smaller regular refrigerator, dishtowel, sponge, dishsoap, & pleanty of coffee pods. Once the traffic dies down at night (it's close to the road) it is pretty quiet.

The shower water was horrific. It took forever to get to a temperature you could stand under. I get my hair lathered up, then out of nowhere it went ice cold. It took several minutes to get it back to a decent temperature then - it went scalding hot. This went on the entire shower. It was terrible. They left two guests staying several nights 2 towels & 2 wash cloths. I found 2 extra towels on top of the room closet. The listing said the mattress was memory foam but it was not. It was the hardest mattress we've ever slept on. It caused my hips/shoulders and my husband's shoulders a lot of pain during & after sleep. The rug used in our room was pieced together squares that were not secured to the floor. I tripped on one (where a gap was) & twisted my ankle, fell on my knees & bruised them. As for the "Partial Water View" & the images of the pretty sitting areas in the yard - I'll just say it's all extremely misleading. We never saw anyone in the lobby. It was a self-service room. It didn't have what we needed. They do text you every morning asking if you have everything you need, which was very nice. When I did text them what I needed they responded within 10 minutes. I don't think we will return because it just wasn't comfortable, but I wish them the best.