Villa 10, C'an Singala, Puerto Pollensa (Pollenca region)

The children enjoyed using the pool and table tennis and the house was in a great location to explore the local area.

Great villa and location Lay out works well for a family and all amenities you could need. Kitchen very well equipped

Excellent villa for a family holiday - great pool and living areas, lovely view from the roof terrace, very well equipped kitchen, and we loved the selection of games and books. The location is great, right behind the Hotel Illa d’Or which is perfect for a sunset drink or a wander down the pine walk into town. Communication with both the owner and Toni who looks after the property was great - Toni came to adjust the pool setting to warm it up a bit for us. The electricity did trip a couple of times which was a bit inconvenient but not a huge problem - we learned how many appliances were too many to run at once!

The house is broadly as described in the lovely resort of Puerto Pollensa so that`s a positive but there were issues, including one major one. The major issue that needs addressed, and at the very least mentioned in the welcome email, are the electrics of the house which resemble something you`d see in Thailand or India rather than the EU - it concerned me and I do wonder if a fire hazard. Essentially the house has a 9KW capacity and at any given time 6KW is used by the pool heater/pump. This means that turning on anything beyond 2 hobs will fuse the house as we found out to our detriment halfway through cooking dinner. (with no way of turning back on) We were plunged into darkness for 90 minutes. David didn`t as much as apologise and his responses were always rather passive aggressive and curt. I`m not sure if the house has a smoke alarm but it didnt go off when we burnt food one day which further alarmed me in this regard. Even when the house doesnt fuse the lights are constantly flickering and and making a buzzing noise. Other problems (like TV not working and pool heater needing repaired) I can put down to being first people of season. (Toni, your contact on the ground is a lovely man though his phone is always turned off meaning you need to contact via UK) Overall we still managed to enjoy our stay but room for improvement here and electrics need sorted asap.