Rovno Hotel

Really helpful staff. Interesting and unusual design of building. Great breakfast and amazing views from 14th floor (where breakfast is served). Parking outside hotel seemed secure for my motorcycle.

All good (though if you don't like heights then the outside area on 14th floor may freak you out!).

The staff was speaking perfectly in english and they were able to tell me what should I visit in Vidin in priority because I stayed only 1 night. The breakfast included on the rooftop is a must. There is a large choice of cereals, vegetables, meats and cakes. The coffee was good as well, with local milk available. The parking lot is just in front of the hotel and free, so no need to worry about it. Rooms are spacious and shower gels are included. There is wi-fi access point in each floor, so the signal is correct.

The swimming pool was empty so I couldn't use it during my stay. And perhaps wi-fi access on the rooftop would be a great addition.

Rovno Hotel in Vidin is a bit old-fashioned, but very functional and comfortable. The highlights were definitely the beautiful view from the higher floors and the bed, which was one of the most comfortable I have tried. Breakfast was good and served on the top floor, with a wonderful view, and there is also a large parking area next to the hotel.

The room and shower were a bit small, and the shower had an unpleasant smell. The boiler is located inside the shower area, which takes up extra space. I was also disappointed to find only a small stool instead of a proper chair, especially after seeing photos of a desk setup, and the Wi-Fi was rather slow but usable.

Poor customer service, central location, great car park!

The front desk staff were friendly but the women in the breakfast room were very unwelcoming and unfriendly. I accidentally spilled some coffee on an uneven surface and they literally gave me death stares. I apologised multiple times but they just glared at me as if I’d insulted their family! It was really weird and just awful customer service. You expect people who work int he hospitality industry to be - hospitable… but they couldn’t have been further from it!