Mercure Chantilly Resort & Conventions
Top rated by guests





8.2Excellent
(471 Ratings)
"A last minute booking following a disastrous visit to a hotel in Creil, this was a very welcomed experience. The hotel was clean & welcoming, with exceptionally helpful staff. The bar and restaurant w..."
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4-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Set amid verdant countryside in the heart of the historic Chantilly region, this large hotel is just 40 minutes from Paris and 25 minutes from Roissy Charles de Gaulle airport.
Business facilities
Golf course (within 2 mi)
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Garden
Laundry services
Sauna
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Smoking allowed
Safe
Childcare services
Accessible by lift
Key card access
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
$$$$
Top rated by guests
8.2Excellent
(471 Ratings)
"A last minute booking following a disastrous visit to a hotel in Creil, this was a very welcomed experience. The hotel was clean & welcoming, with exceptionally helpful staff. The bar and restaurant w..."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
A last minute booking following a disastrous visit to a hotel in Creil, this was a very welcomed experience. The hotel was clean & welcoming, with exceptionally helpful staff. The bar and restaurant were beautifully designed and the service was attentive. Following a fabulous meal (especially if you love cheese!) we enjoyed listening to the pianist in the bar area whilst the kids played table tennis in the games room.
The pool was well looked after, on the smaller side but we enjoyed it regardless. I’m sure when the outside pool is open in the summer the whole experience is only improved.
Reception were very accommodating and the housekeeping staff ensured we had everything we needed for out last minute stay.
All in all a very enjoyable stay! Would recommend
10.0 / 10.0
What a beautiful resort, the breakfast was great and much appreciated. We also liked the facilities of the pool and games room, really helped keep the teens entertained. The property was immaculately clean and the staff very helpful.
It was further out of town than I realised so cost a bit transport wise, but that is the only downside.
10.0 / 10.0
Excellent & scenic location
7.0 / 10.0
Breakfast was fine but not particularly good value for money. Dinner only average
The bathroom tiles were mouldy. The bath/ shower extremely difficult to get into with a very high entry - a dangerous hazard
6.0 / 10.0
Good location for the Chateau
Rooms were tired
10.0 / 10.0
The location was beautiful and peaceful
9.0 / 10.0
Location,breakfast,WiFi,views,room with balcony
It’s a small gym .they have .
9.0 / 10.0
We were allocated a large room on the top floor with a view over the pool and golf course. The room and bathroom were very clean. We dined in the dining room which has a lovely view of the golf course. The food and service were excellent and reasonably priced. Breakfast was also good.
Staff were polite and friendly.
The carpark was some distance away from the hotel rooms.
The hotel grounds are quite shabby , not manicured as you would expect in such an ideal setting. The grass in the area around the hotel was quite long and full of weeds. By comparison, the golf course looked well cared for.
Btw, I’m from Australia, not HongKong as recorded by Booking.com
6.0 / 10.0
Location, in a middle of a beautiful forest very close to Chantilly Castle.
Doesn’t reflect the number of stars they claim they have. There are water infiltration that are visible on the façade of the building.
Most of the hotel staff doesn’t speak English which is strange for a international hotel chain.
Fun fact: we ordered on one occasion two salads ( nothing special, something they had in their menu) and they serve it in a box, similar with the airplane lunch boxes. I mean for 17 euro a salad they can do the effort to serve it on a plate and pretend they made a minimal effort.
7.0 / 10.0
Setting and service
Surprise payment of 30euro for extra bed
3.0 / 10.0
room smelled strongly of cigarettes
no one to help for luggage, rooms were not ready, the cleaning staff opened door of our room while we were changing and didn’t tell them to open
8.0 / 10.0
Very good facilities, nice pool area with a bar.
Quite a long way to the town
7.0 / 10.0
v.helpful staff in reception and restaurant.
food was.very tasty and fresh tho limited choice in evening. Excellent breakfast
not much, but bath design meant getting in/out v.awkward
9.0 / 10.0
the eating room was nice
the seating area was fairly small and cramped and the chairs were really low to the ground; it was like sitting on the floor
6.0 / 10.0
the space
no food available when we arrived despite a half full restaurant and staff very off hand
1.0 / 10.0
The location is quite beautiful.
I arrive and get told I got upgraded to a better room - which seemed like good news. Unfortunately, I woke up in the middle of the night itching and scratching, only to find a bedbug. I start inspecting the bed - take off all the bedding, turn the pillows, and surprise - the bed is INFESTED WITH BEDBUGS! I took off all the bedding and they just kept coming out. I then went to the reception and was simply told “ok here’s a new room”. No help carrying my luggage, just a cold “sorry” and a shrug.
The new room was not only a downgrade, but also next to a very loud power generator that made a buzzing sound every minute, non-stop. Totally unprofessional behavior and terrible customer service! I am covered in bites and even had to get a cortisol cream to treat them, it’s truly disgusting how they can call themselves a 4 star hotel. how can they charge almost 1k for 3 nights is a mystery to me.
Other issues:
- carpets are stained and dirty.
- why out a coffee machine in the room if you don’t even provide coffee pods?
- the staff never greets you. Literally not even once. Not me, not anyone. They just don’t care.
- the staff didn’t even bother offering a discount or actually even asking how my stay was.
This was a business trip, and I will surely never come back to such a place. There are much better hotels in the area.
10.0 / 10.0
nice rooms with view to the golf fields
nice breakfast
hotel is located nearby beautiful forest, we biked in the area
Staff was very friendly and helpful
9.0 / 10.0
quiet location and easy to reach. lovely bedtooms
bar staff at the outside bar seemed quite young and inexperienced
8.0 / 10.0
large, clean, polite and helpful staff.
a touch expensive.
7.0 / 10.0
Great pool, nice rooms. Very comfortable
Very expensive considering the location that could only be reached by taxi. And the breakfast being an extra 25pp felt like poor value.
3.0 / 10.0
location
AC not working
mosquitoes
restaurant was average
6.0 / 10.0
Pools and location
Breakfast, food menu in general lacked variety, daily room service basic
6.0 / 10.0
Lovely hotel in a lovely situation.
This hotel was let down by bad/slow service, particularly in the restaurant and bar areas.
10.0 / 10.0
very friendly staff, great location
8.0 / 10.0
good locations, spacious, good rooms, there is still a on going problem in that they have taken off my debit card £693.46 at booking in, and when I vacated on the last day, paid my bill in full £827.27 including taxes, but they have not repaid the £693,46 that they took when I booked in, and I’m still waiting, so I’m going to have to contact booking . com on this also the bank, over this fraudulent account practice, others in our group of 30 people are having the same problems, so I’m not going to use this hotel in the future again, please advise on this situation ASAP regards Brian Willmott.
well kept, good furnishings
5.0 / 10.0
The resort was very nice and in a great location. The staff on the reception desk couldn't be more helpful..
The restaurant was a disaster. Waiting over two hours for your meal to turn up which was also Incorrect. The restaurant staff were not interested or concerned about anything that was going on. We tried to order drinks and was told it was not his job.
2.0 / 10.0
very clean and spacious
waited over two hours between course in the restaurant, would have been nice if the staff were more in tune with the situation
7.0 / 10.0
beautiful surroundings
noisy wildlife at night
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Mercure Chantilly Resort & Conventions. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Mercure Chantilly Resort & Conventions. Enjoy the water!
Is Mercure Chantilly Resort & Conventions pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Mercure Chantilly Resort & Conventions?
We found 30 amenities for this rental. This includes business facilities, golf course (within 2 mi), free wifi/internet, free parking, and air conditioning.
