Le Faucigny - Hotel de Charme & SPA

Almost everything.

Narrow stairs to the room were a little bit of challenge with a medium suitcase and rucksack. The person at reception did take my case up the stairs though.

The staff and customer service! I accidentally left my very expensive progressive eye glasses in the room when we checked out. The staff contacted me before I even realized they were missing! The hotel held onto my glasses until I could return to retrieve them. I was very grateful that the hotel messaged me and kept them safe for me. Also, the location was amazing!

The room was very warm. One fan was provided. An additional fan would have helped make the temperature in the room more comfortable for sleeping.

Centrally located and near amenities

Stuffy and hot with poor ventilation esp during summer time in the afternoon

The location was absolutely Perfect- 2 minutes walk from the centre of Chamnoix - quiet at night. The staff were excellent, very friendly, helpful. The breakfast was good.

Sadly the room we had booked was so tiny that we upgraded costing more and was still very small - considering the pictures on the website looked much bigger! Only a roof window in the first room and NO air conditioning. In the second room we had a tiny balcony and a fan - but it was noisy and not effective so too hot at night. We only had one pillow each which wasn't good and no fridge in the room. The safe didn't work either. The Curtain didn't close so we were woken up early because of the light. There was no lift and a very narrow staircase which was difficult to carry cases up. We were not offered help by the staff to take our bags to the room.