Locanda Rossa - Preferred Hotels & Resorts, LVX Collection, Capalbio, Toscana, Italia

the whole estate is immaculately well groomed and the staff are charming

quite a big bill at the end

Breakfast, pool, setting, atmosphere

The location, facilities, cleanliness and villa quality was amazing. The restaurant was great and the pool was ok (even if it was not a high end tiled pool but a cheaper tub design)

The staff were very very friendly and meant well. But they were severely under trained. The SOPs were very weak (they got most orders wrong) and there were far too few staff on hand. Very friendly and amazing team. But poorly trained with weak processes.

We stayed at La Conda Rossa for four nights in the Alcova (executive suite), and the photos really don’t do it justice. We were genuinely surprised by how spacious the room was, how beautifully maintained and lush the gardens are, and just how calm and relaxing the whole atmosphere felt. It’s also really lovely how thoughtfully it caters to families (stokke high chair, donkey and goats, kids play area). We ate at the restaurant for most of our meals (the weather wasn’t great), so by the end of the stay we were a bit ready for a change, but we still genuinely enjoyed the food - it’s a big selling point for the place. The staff, as others have mentioned, are relaxed yet very attentive, a really nice balance, and they come across as genuinely warm and personable. One night we made a special request for tiramisu and the chef came through, accommodating!

Unfortunately, the pillows were quite disappointing - both my husband and I really struggled to get comfortable with them. Maybe it’s an Italy thing? We had the same problem in Rome and Florence accomodation. We need to see a chiro ASAP.