Hotel de Guimaraes Business & SPA

Lovely modern hotel within a few minutes walk of the beautiful town of Guimaraes. Friendly welcoming staff and a fabulous buffet breakfast. Hotel also has a spa, pool and bar and has great soundproofing so wont hear the nearby trains. Room had a mini-fridge to keep things cool.

Nothing to complain about although it would have been nice to have a kettle in the room to be able to make a cup of coffee/tea.

Location

A bit sterile

All staff was looking sad, one of them was smelling cigarettes (at the breakfast). Asking for room service we had to go downstairs (bar) because the lady on the desk has refused to take our order … ridiculous. So my husband had to go down to the bar and place the order noticing the gentleman behind the bar was also not the most nice member of staff …. All the idea of room-service is around “not leaving” the room. The bread served for breakfast was standard (find a way of keeping it “fresh”. To work with people is not a easy thing, however, hospitality staff must be prepared to leave their problems at home, smile and be there for their customers. Simple as that.

All that I said above

The staff is quite friendly.

If you know and appreciate a good sauna, please do not stay at this hotel. The sauna experience here is absolute nonsense - both the men's and women's facilities (which, by the way, are separate). It's a shame. Also, I genuinely do not understand how a hotel of this level doesn't provide a simple kettle in the room.