Canal Grande

Breakfast, location, staff…all excellent

Coming from US, it was challenging to figure out the voltage system (2 vs 3 plug, converter was not able to connect, some room outlets seemed loose at the wall).

everything decor was fantastic

nothing

Easy access to water bus the station was 5 minute walk in both directions. So when tired you didn't have far to walk after walking all day

Breakfast was ok but more fruit please

3rd time staying at this hotel, had the same suite as last time. Wont be going back the ambience in the hotel has changed .

There has been a lot of staff changeover in the last couple of years, particularly in the evening staff. A lot of the evening staff were not Italian and did not speak English or Italian well enough to understand the words I spoke. They did not understand when I asked for things like "a jug of milk", as I did one evening so that I could make coffee in the room (didnt want the the small UHT pots) and they also struggled to understand the word "beer" one evening. The bar staff did not understand the word "Aperol". Problem is I don't speak Hindi or Tamil so I couldn't communicate properly. Never had that problem before in this hotel. I chose this hotel on the strength of lovely experiences previously, just wasn't the same feeling this time.