Achillion Palace Hotel Rethymno City Center

The staff was excellent, big thanks to Poppy at reception, she is such a gem! We felt truly welcomed and had the best time! I was having my birthday, so the hotel gifted us a delicious chocolate cake, such a nice gesture, thank you so much! The location was perfect, close to the beach and to city center, somewhere in between! The facilities and the mattresses were comfortable, a lot of space in the room and in the bathroom to put make-up and skin care! The breakfast was continental, tasty omelette by the way, maybe would prefer some more fruits and a salad with lettuce, but still very good!

Clean, quiet, friendly staff, good breakfast and the rooftop Pool

Excellent location right between the beach and Rethymno old town - Very helpful staff. I had an issue with noise in the first room. The night manager sorted the problem out very quickly after I went to reception at midnight, unable to sleep due to kitchen fan noise. The next morning, when the noise started again, I was moved to a quieter room. -Anna, the housemaid did an amazing job of telling me which side of the hotel was quieter and cleaning my room to an excellent standard every day. We shared some great jokes together! - Very friendly staff overall; very happy to help and advise on where to go in Rethymno. - Loved the garden as a place to eat for breakfast. - Pool at rooftop was absolutely lovely, with stunning views although I didn't spend much time here as I spent more time at the beach.

While the staff were very friendly, I paid more more for a double room and when I needed to be moved to a single room on the first floor, there was no offer to refund the money I paid for the more expensive room. - Internet. Was a bit patchy at first but beware that the internet connection is NOT secure. When I asked the guy at reception about this he basically shrugged and said that there had never been an issue in 10 years so why would there be. He said people have made this complaint before but his phone said the connection was secure so there was no problem. This isn't really reassuring, or even an answer - all it takes is one malicious breach and people' s financial and personal information is at risk. I would not suggest using the hotel Wi-Fi for any type of banking errands. - You have to pay 10 euros to use the safety deposit box in the room for the entirety of the stay which feels like a bit of a money grab. -Breakfast is basic but nice and you need to get down early or the selection runs out. - Bathroom is very basic and needs updating. The shower is not good - handheld shower with mediocre water pressure.

Nice lady working in the reception. Good location, pretty quiet street. Sunbeds and pool on the roof. Decent breakfast (if you arrive early enough). Cute garden.

Blood on the mirror when we checked in, cleaning was generally subpar. Cleaning staff randomly entered the room to deliver a welcome note on day 2. Luckily everyone in the room were fully dressed and awake. Very uncomfortable shower, horrible water pressure and awkward positioning of the shower head. Hard beds. Dark room. Corridor smelled like garbage. Only one tiny elevator in the hotel. Asked for a quiet room, but was given what was probably one of the nosiest rooms in the hotel. Was awoken many times by furniture being dragged across the floor on the roof before 8 am, as well as by noise from cleaning staff in the morning. Moisture issues in the room.