NOPSI Hotel New Orleans

Staff excellent

Nothing

Very clean and beautiful.

No complaints

Elegant and the staff was friendly

Rooftop area was really good. The staff that worked at the rooftop bar were excellent.

The check in was a complete nightmare. The staff were some of the most unhelpful I’ve ever come across, at no point did they try and ease the situation it was horrific customer service. Luckily after an hour on the phone at our expense, it was sorted and it turned out the reason we were given for a difficult check in, wasn’t the reason at all, once they got an email from booking. I’ve travelled a lot like many people have, I’ve always used booking and I’ve never had any problems at all until this hotel. On top of this we organised to buy an extra night as we had a late flight so we could get a shower before heading to the airport. A hotel like this not offering a shower room as courtesy is also poor. We were quoted a price by the same lady who checked us in (ironic) and everything agreed. The day after when it came to extending the stay in one of our rooms, we got told nothing had been actioned and the price had now changed to almost $90 dollars more. This staff member at least apologised and blamed the original staff member saying she should have actioned it straight away but didn’t, it just proves how unorganised they are. It affected the whole stay but this was just ground floor staff, all other staff were helpful and polite and the location is great. It easy to work out for anyone reading this from the hotel the staff member in question, she needs retraining at the very least.