Hotel Renovo Des Moines Urbandale,Tapestry Collection Hilton

The breakfast was good and convenient. Pool was large and kids enjoyed their time there.

We had an issue with our 3rd party booking.com and our reservation was canceled because we checked in a day after our scheduled checking date. When I called a week prior, I was told checking in a day later would not be an issue. When the nice lady could figure out what was going on with my reservation, she got the manager and he was rude and not clear about how the situation was handled. Immediately reinforced that since 3rd party booking, we we had to take it up with them. After quite a bit of back and forth, he finally decided to comp the rooms and prompty got up and left the check in desk without a word further. My family and I were extremely put off by his attitude and tone which killed the vibe of our stay. We were hoping for a more helpful and understanding attitude and that's not what we recieved. The rest of the staff though was very pleasant and helpful. That manager though needs some retraining in my opinion.

Located in a convenient spot, there’s a lot around.

Very very very lively. Lots of noise going on even late into the night. Our room was unfortunately right next to the indoor pool. Our room smelled intensely of chlorine, and there was a window awkwardly overlooking the pool. They could see us, we could see them. Children playing loudly late into the night (even past the adult only pool hours)

We fast in morning so cannot give opinion but it smelled delicious

I like softer pillows for sleeping! I love your pillows for relaxing during day but not for sleeping

Very nice, everyone was nice

Nothing